Program Manager – Global Business Operations

This is a fully remote position, open to applicants in Arizona, +35 more states.

📋 Description

• Oversee strategic programs from initial shaping and scoping to execution and measurable results, taking accountability for outcomes.

• Collaborate with executive sponsors and senior leaders to define program strategy, success metrics, and priorities.

• Serve as the integrative force among teams, workstreams, and systems, identifying dependencies, resolving conflicts, and ensuring alignment towards common objectives.

• Lead and influence cross-functional teams without direct authority, fostering trust and holding colleagues and partners accountable.

• Work closely with GBO teammates and act as a reliable partner to other business units and their stakeholders.

• Develop integrated roadmaps and plans that align scope, timelines, dependencies, budgets, and resources.

• Proactively identify risks, recommend trade-offs, and drive decisions to resolution amidst competing priorities.

• Conduct effective governance, including steering committees, decision logs, and escalation paths tailored to each program's requirements.

• Communicate with an executive presence through succinct, decision-focused updates to senior and executive leadership.

• Provide structure in ambiguous situations and continually enhance the delivery of programs across GBO.

• Execute ad hoc responsibilities as required.

⛳️ Requirements

• Over 7 years of experience in leading complex, cross-functional programs or strategic initiatives with multiple concurrent workstreams.

• Proven ability to lead without direct authority and influence senior stakeholders effectively.

• Strong executive presence with exceptional written and verbal communication skills and established credibility at the senior and executive levels.

• Demonstrated success in managing enterprise-level programs from strategy formulation to execution.

• Experience with programs involving IT, enterprise systems, or financial systems.

• Capability to operate independently, make sound decisions with minimal oversight, and impose structure on ambiguous situations.

• Solid understanding of program governance, risk management, and stakeholder alignment.

• Familiarity with Agile, Waterfall, or hybrid methodologies, with the discernment to select the appropriate approach for the task.

• Proven track record in navigating ambiguity, driving clarity, and achieving outcomes.

• PMP or equivalent certification is required.

• Experience in change management and organizational transformation is highly preferred.

• Proficiency in Jira, Asana, Salesforce, and Excel, along with strong executive-level reporting capabilities.

• Background in high-growth, scaling, fast-paced organizations.

• Experience in budget management, mentorship, negotiation, program management, project management, risk management, stakeholder management, strategic planning, team leadership, and vendor management.

🏝️ Benefits

• Annual performance bonus

• Long-term incentives

• Competitive, fair, and equitable compensation practices