Product Owner – Business Operations

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Take ownership and prioritize enhancements for contact center platforms.

• Collaborate with business stakeholders and technology teams to convert business needs into precise product requirements.

• Assess user requirements and issues, defining the specifications for implementing the product vision.

• Manage the complete product strategy from initial concept to final production.

• Collect feedback from operations teams and investigate industry trends to enhance business systems processes.

• Document and capture user stories along with acceptance criteria.

• Oversee the backlog and daily project objectives and timelines.

• Ensure that features are well-defined, estimated, and prioritized.

• Work alongside technical teams to develop modular and reusable solutions, representing the voice of business users.

• Simulate and assess improvements in process systems while considering usability and industry standards.

• Approve each feature and liaise with technical and business teams to guarantee alignment with the product vision.

• Actively evaluate potential risks.

• Lead sprint and release planning, communicating changes to business teams.

• Prepare solutions for teams and assist with testing.

⛳️ Requirements

• Bachelor's degree in Business Administration, Information Technology, or a related field, or equivalent experience.

• Over 5 years of experience in product ownership, product management, project management, or business analysis.

• Extensive knowledge of the specified product domain and industry trends.

• Familiarity with Information Technology.

• Practical experience as a Product Owner in a contact center or CRM environment.

• Direct hands-on experience with CRM platforms (Omni/Pega or Salesforce) and contact center telephony.

• Experience in defining requirements, shaping configuration changes, and validating results on CRM and contact center platforms.

• Familiarity with Amazon Connect (AWS).

• Proficient in bridging business and technical discussions effectively.

• Experience as a Product Owner, Scrum Master, or Agile Coach is preferred.

🏝️ Benefits

• Competitive pay.

• Health insurance.

• 401K.

• Stock purchase plans.

• Tuition reimbursement.

• Paid time off plus holidays.

• Flexible work arrangements including remote, hybrid, field, or office work schedules.

• Additional forms of incentives may be included in total compensation.

• Equal opportunity employer committed to diversity.