Program Manager – Federal

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Oversee the definition, planning, execution, and monitoring of strategic programs and projects within the Department of War.

• Provide ongoing program and project management on a weekly or sometimes daily basis throughout the lifecycle, tracking key milestones.

• Coordinate with Federal Programs personnel across customer engagements and internal initiatives.

• Identify, assess, and manage risks and issues while defining appropriate corrective actions.

• Develop standardized program implementation playbooks for consistent application.

• Act as the main point of contact for delivery and technical stakeholders in intricate government settings.

• Engage with stakeholders regarding product capabilities, Risk Management Framework (RMF), network operations, authentication, and enterprise rollouts.

• Create Statements of Work, government proposals, and procurement documentation.

• Monitor product adoption and usage health, taking corrective measures for accounts at risk.

• Conduct monthly and quarterly business rhythms for federal clients, including reviews and strategic sessions.

• Establish delivery metrics and create dashboards for customer success, project execution, program health, and key performance indicators (KPIs).

• Collaborate with Marketing and customer representatives regarding deployment and status communications.

• Represent Hypori’s products and implementations at trade shows, conferences, and working groups.

• Report directly to the Senior Director of Customer Operations and Delivery.

⛳️ Requirements

• 8–10 years of program management experience within the Department of War, specifically in complex, multi-program enterprise organizations.

• Active Project Management Professional (PMP) certification is mandatory.

• Active Department of War Secret clearance (Tier 3 investigation) with the capability to obtain Top Secret clearance (Tier 5 investigation).

• U.S. citizenship is required.

• Strong proficiency in software delivery methodologies and portfolio management for SaaS, on-premises, or hybrid deployments.

• Familiarity with Salesforce and a Customer Success platform such as Planhat, Gainsight, ChurnZero, or Totango.

• Extensive experience with the compliance requirements of complex U.S. federal government or public sector projects.

• Experience in bridging the gap between business stakeholders and development teams to fulfill technical requirements.

• Proven ability to define and maintain a consistent, traceable decision-making process among diverse stakeholders.

• Exceptional communication and presentation skills, including the ability to brief senior leaders (GO, SES, and C-suite).

• Must reside in the Washington, DC metro area, Virginia, or Southern Colorado.

• Willingness to travel up to 25% is required.

🏝️ Benefits

• Comprehensive medical insurance.

• Dental insurance coverage.

• Vision insurance options.

• Parental leave policy.

• Life and disability insurance packages.

• 401(k) plan with employer-matching contributions, with vesting beginning on the first day of employment.

• 10% annual performance bonus.

• Investment in tools and professional development opportunities.