Program Manager, EPMO

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a transformation workstream for the enterprise from the discovery phase through to execution.

• Establish and uphold program governance structures, execution frameworks, communication schedules, and reporting processes.

• Coordinate collaboration across various functions including business, product, engineering, architecture, operations, data, and external partners.

• Drive initial discovery, research, solution development, and operational assessment activities.

• Create and manage integrated program plans, track dependencies, implement risk management processes, report milestones, and communicate with executives.

• Collaborate with internal and external stakeholders to align priorities, eliminate obstacles, and ensure successful delivery across interconnected workstreams.

• Provide leadership, coaching, and support to project managers and cross-functional delivery teams.

• Facilitate strategic discussions, working sessions, and executive review meetings.

• Support initiatives focused on modernization, automation, AI enablement, operational efficiency, and scalable delivery.

• Utilize Jira and Smartsheet for managing program execution, reporting, and operational visibility.

• Generate insights and suggestions regarding policies, processes, procedures, and efficiency improvements.

• Contribute to both strategic and operational planning efforts.

• Resolve complex, cross-functional organizational challenges and implement necessary changes.

• Make decisions that impact departmental, project, and program outcomes.

⛳️ Requirements

• Bachelor's degree relevant to the position or an equivalent qualification is preferred.

• At least 10 years of experience in program management, enterprise transformation, portfolio delivery, or large-scale strategic initiatives.

• Required experience in mortgage servicing, loan origination, enterprise lending operations, or related mortgage technology ecosystems.

• Experience in mortgage servicing, financial services, or highly regulated industries is essential.

• Demonstrated experience in leading complex enterprise modernization or transformation programs from concept through execution.

• Strong background operating within highly matrixed environments with significant executive visibility and cross-functional collaboration.

• Experience in partnering directly with senior leadership, external vendors, and enterprise stakeholders.

• Proven ability to create scalable processes, governance structures, and delivery frameworks.

• Strong understanding of enterprise delivery methodologies, dependency management, and program governance.

• Proficiency in Jira, Smartsheet, and enterprise reporting tools.

• Required proficiency in Microsoft Office Suite, including Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.

• Experience in supporting AI enablement, operational automation, and enterprise modernization initiatives is preferred.

• Capacity to organize and manage multiple priorities simultaneously.

• Ability to lead cross-functional teams and drive stakeholder alignment without formal reporting authority.

• Exceptional verbal, written, facilitation, and executive-level communication skills.

• Proven capability to analyze complex challenges, prioritize effectively, and develop strategic, data-driven solutions.

• Skilled at navigating programs through uncertainty, overcoming resource constraints, and fostering alignment across diverse teams.

• Excellent verbal and written communication skills are required.

• Highly organized and detail-oriented with the ability to thrive in a fast-paced, metrics-driven environment.

• Commitment to company values is essential.

• Ability to operate standard office equipment and keyboards.

• Capability to learn new tasks, retain processes, maintain focus, complete tasks independently, and make timely decisions.

• Availability to work Monday through Friday during the business week.

• Willingness to travel 5% or less.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• AD&D insurance.

• LTD insurance.

• 401(k) with employer match.

• Pleasant work environment.

• Competitive compensation.

• Majority remote work.