eHealth Exchange Onboarding Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage directly and independently with customers during every stage of the eHealth Exchange onboarding process, from initial inquiries and applications to testing and activation.

• Create implementation status reports, address gaps and issues, and ensure projects remain on schedule.

• Inform potential applicants about the benefits of joining eHealth Exchange, testing prerequisites, and relevant use cases.

• Motivate existing customers to embrace new eHealth Exchange services and applications.

• Organize calls with federal agencies to streamline outreach and onboarding efforts.

• Assist applicants and participants with technical standards, directory entry files, specifications, testing resources, and policy questions.

• Design, maintain, and oversee technical onboarding plans that encompass prerequisites, testing, technical validation, and production activation.

• Keep customer records updated, including contact information and deployed services.

• Draft annual contracts and provide necessary information to the Accounting team for invoice generation.

• Revise contracts with invoicing and payment details received from Accounting.

• Process legal agreements and facilitate requested modifications to legal documents.

• Collaborate with cross-functional internal teams and nurture relationships across various business sectors.

• Generate requirements documents that articulate workflow, data, functional, and operational requirements to both business stakeholders and technical personnel.

• Anticipate customer requirements and operational challenges, coordinating solutions to exceed their expectations.

• Deliver enhancements and pursue continuous process improvements.

• Lead the Monthly All Participant Call, ensuring a substantive agenda with qualified speakers.

• Address emails sent to Administrator@ehealthexchange, coordinate introductory calls, triage issues, and respond to inquiries within required time frames.

• Ensure coverage during periods of absence.

• Conduct applicant testing and submit communications in both validation and production environments.

• Liaise with the certificate sponsor.

• Provide support for other projects as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Over 5 years of professional experience in a client-focused position with escalating responsibilities.

• At least 3 years of robust experience in program/project management, ideally within health IT or HIE.

• Strong operational knowledge of health IT interoperability transactions is highly preferred.

• Proven technical proficiency and the ability to convey technical details to non-technical audiences.

• Exceptional consulting abilities and customer awareness.

• Strong project management acumen.

• Capacity to multitask in a fast-paced environment and meet deadlines.

• Excellent problem-solving and critical-thinking skills.

• Ability to collaborate with senior management, typically at the Director or CIO level.

• Outstanding interpersonal, influencing, negotiation, and leadership abilities.

• Proficiency in Microsoft Office Suite.

• Impeccable attention to detail and communication prowess.

• Experience with Business Associate Agreement contracting is preferred.

• Familiarity with InterSystems HealthShare and IRIS for Health is advantageous.

• Capability to work on a computer for extended durations.

• Ability to remain seated or standing for long periods.

• Occasional lifting of 15 to 20 lbs.

• Must be authorized to work in the United States on a full-time basis.

• Must possess valid work authorization that does not necessitate employer sponsorship now or in the future.

🏝️ Benefits

• Minimal overnight travel, typically not exceeding 5 trips per year.

• Flexible remote work options.

• Full-time employment.