Program Manager – Copay

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Act as the primary manager for client relationships and take full ownership of program execution, account management, financial oversight, and business analysis across designated brands.

• Serve as the principal contact point between clients and Valeris.

• Collaborate with cross-functional teams to ensure timely delivery of solutions within defined scope and budget.

• Acquire in-depth knowledge of assigned therapeutic areas, competitive environments, and client goals.

• Offer strategic advice and innovative solutions to enhance program performance and brand value.

• Utilize data and key performance indicators to provide actionable recommendations.

• Assist clients in navigating organizational processes and manage relationships with vendors and partners.

• Promote collaboration among internal and external stakeholders.

• Manage program maintenance, updates, launches, and business rule modifications.

• Oversee account funding, claims workflows, trackers, escalations, communication tickets, change orders, budgets, invoices, contracts, and project sheets.

• Conduct weekly meetings with J&J, create agendas, lead discussions, share meeting notes, and follow up on action items.

• Generate weekly automated reports, insights trackers, reviews of core program metrics, and materials for quarterly business reviews.

• Work with HUB Project Managers to monitor impacts on program metrics.

• Analyze missed KPIs, duplicate claims, discrepancies, and variances; execute root-cause analysis and document corrective measures.

• Maintain client dashboards, budget records, accruals, invoices, and financial reports.

• Coordinate year-end BRD renewals, data requests, deliverables, and Statements of Work for the upcoming year.

• Establish and employ HyperCare alerts for business-rule updates and program launches.

• Conduct FOP reviews and respond to Production and Communication partners within a 24-hour timeframe when feasible.

• Provide mentorship and training to colleagues as required.

⛳️ Requirements

• Bachelor’s degree with a focus in business, accounting, marketing, and/or healthcare, or the pharmaceutical industry; a graduate degree and/or additional certifications such as PMP are preferred.

• Three to four (3-4) years of experience in project or program management.

• For internal applicants, significant experience with Valeris systems and services is preferred.

• Outstanding verbal and written communication abilities.

• Capacity to engage with both internal and external stakeholders.

• Ability to manage multiple tasks in a fast-paced environment while being part of a highly collaborative team.

• High proficiency in Microsoft Office, including Project, Excel, PowerPoint, Visio, Word, Access, and OneNote.

• Organized and detail-oriented with strong time management skills.

• Skills in budget management and/or financial accounting.

• Initiative-driven with the capability to anticipate needs.

• Willingness to travel locally and out-of-town, up to 10%.

• Ability to talk, hear, sit for extended periods, type, handle or feel, and reach with hands and arms.

• Preference for candidates who can type at least 35 words per minute with 97% accuracy.

• Flexibility for travel as necessary is preferred.

• Successful completion of a background check and, depending on the role, a drug screening.

🏝️ Benefits

• Medical, dental, and vision insurance plans, including HSA- and FSA-eligible options, with Valeris contributing to premium costs.

• Access to telehealth services and Employee Assistance Program (EAP).

• Company matching contributions on Health Savings Account deposits.

• Complimentary Basic Life and AD&D insurance coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Employer-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability insurance.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave benefits.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal development.

• A challenging and stimulating work environment that encourages innovative ideas.

• An inclusive workplace and mission-driven culture.

• Background check and, depending on the position, drug screening in accordance with company policies.