Program Manager

This is a fully remote position, open to applicants in Brazil, +2 more countries.

📋 Description

• Take charge of operational delivery for a specific enterprise client account that is launching a new product.

• Monitor contracted SLAs, generate adherence reports, and proactively escalate risks prior to any misses.

• Oversee Darkroom’s portion of the shared media plan, forecasting, and ramp model, ensuring reconciliation with actuals.

• Manage client interactions to ensure both parties are working from consistent figures.

• Handle hours tracking, reconciliation of scope versus delivered work, and budget oversight.

• Facilitate standups, client status meetings, internal syncs, and preparation for Quarterly Business Reviews (QBRs).

• Record decisions, action items, blockers, and dependencies.

• Coordinate briefs, assets, performance reporting, and campaign development across Media, Creative, and Analytics teams.

• Assist with resource allocation and capacity planning alongside the Director of Growth Strategy and team leads.

• Raise cross-team risks and ensure stakeholder alignment.

• Report directly to the Director of Growth Strategy with a dotted line to the Managing Director of Paid Media.

⛳️ Requirements

• 3–5+ years of experience in project or program management, preferably in a media, marketing, creative, or digital agency.

• Familiarity with paid media workflows and terminology, including campaign setups, flight dates, creative rotations, and reporting schedules.

• Proficient in managing timelines and trackers proactively.

• Strong, proactive communication skills and the ability to manage relationships upward, laterally, and with clients.

• Proficient in Notion, including the use of relational databases, filtered views, and maintaining Standard Operating Procedures (SOPs).

• Comfortable using Slack, Toggl, and Google Sheets for tracking purposes.

• Capable of managing multiple accounts and adapting to shifting priorities without overlooking details.

• Must be available to work from 9 AM to 5 PM EST.

• Excellent English communication skills, particularly when interacting with U.S.-based clients and senior stakeholders.

🏝️ Benefits

• Unlimited PTO plus local holidays applicable to your location.

• Flexible parental leave policies.

• A remote-first work culture.

• Opportunities for growth and interdisciplinary development.

• Hybrid work model with weekly in-office time for employees located in or near New York or Lisbon headquarters.