Program Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee comprehensive localization initiatives spanning various languages and content types.

• Create and manage project schedules, timelines, dependencies, risks, budgets, and resource allocations.

• Act as a liaison among business stakeholders, product and engineering teams, localization vendors, and internal partners.

• Collect, document, and confirm business and functional requirements, including BRDs, FSDs, process flows, and system specifications.

• Convert business and localization requirements into scalable processes or system solutions.

• Lead scenario-based User Acceptance Testing (UAT) across different platforms and workflows.

• Manage defect tracking, triage, retesting, and resolution processes.

• Ensure release readiness by verifying workflows, dependencies, risks, approvals, and go-live conditions.

• Address incidents or escalations related to localization, workflows, systems, and vendors.

• Conduct root-cause analysis and facilitate corrective and preventive measures.

• Oversee localization vendors, manage translation requests, delivery schedules, quality standards, and SLA performance.

• Supervise request triage and daily tracking activities.

• Evaluate workflows, identify operational deficiencies, and implement process enhancements through standardization, automation, AI, SME reviews, and quality feedback.

• Assist with localization and business systems such as GlobalLink, CRM platforms, Azure DevOps, and other related workflow tools.

• Formulate and execute change-management strategies.

• Develop training materials, process documentation, stakeholder communications, and adoption strategies.

• Collaborate with reporting teams to create and maintain operational dashboards.

• Relay project status, risks, delays, decisions, and changes throughout the program lifecycle.

• Integrate stakeholder feedback, lessons learned, and evolving business needs into ongoing improvements.

• Remain updated on localization technologies, AI-assisted translation, automation potential, and industry best practices.

⛳️ Requirements

• Bachelor’s degree in Translation, Linguistics, Communications, Business, Project Management, or a related discipline.

• Over 5 years of experience in localization program management, business operations, vendor operations, or a similar program-management position.

• Strong familiarity with localization processes, workflows, tools, and methodologies.

• Experience in gathering and documenting business or functional requirements and translating them into process or system solutions.

• Proven experience leading UAT, defect triage, release-readiness tasks, or workflow validation.

• Demonstrated ability to manage cross-functional projects involving business, product, engineering, operations, and external vendors.

• Capability to manage incidents, escalations, risks, dependencies, and competing priorities effectively.

• Experienced in managing localization vendors, translation requests, delivery timelines, quality expectations, or SLAs.

• Strong analytical, organizational, problem-solving skills, and attention to detail.

• Excellent written and verbal communication abilities.

• Proficient in Azure DevOps, Jira, Asana, or Trello.

• Knowledgeable about localization platforms or CAT/TMS tools like GlobalLink, SDL Trados, Phrase, or memoQ.

• Ability to work autonomously and manage multiple programs concurrently in a dynamic environment.

• PMP, Agile, Scrum, or related certification is preferred.

• Experience in creating BRDs, FSDs, process maps, training materials, and change-management communications is preferred.

• Familiarity with operational reporting, dashboards, KPI tracking, cost analysis, or volume forecasting is preferred.

• Knowledge of internationalization (i18n) and localization (L10n) best practices is preferred.

• Experience with MT, MTPE, or translation-quality evaluation is preferred.

• Familiarity with applying generative AI, AIGC, or Large Language Models to localization workflows is preferred.

• Experience with workflow automation, localization-system integrations, CRM platforms, or Azure DevOps is preferred.

• Background in managing localization for cloud products, technical documentation, data centers, or training content is preferred.

• Experience supporting global product releases or large-scale enterprise localization programs is preferred.

🏝️ Benefits

• 15 days of Paid Time Off (PTO) per year.

• 8 paid holidays plus 1 personal floating holiday.

• 401(k) retirement plan with company matching.

• Medical, dental, and vision insurance.

• Health savings account (HSA).

• Short-term and long-term disability coverage.

• Employee assistance program (EAP).

• Basic life and AD&D insurance.

• Health care flexible spending account.

• Dependent care flexible spending account.

• Commuter benefits.

• Voluntary accident and critical injury coverage.

• Voluntary long-term care coverage.

• Voluntary life and AD&D insurance.

• Opportunities for continuous learning, growth, and training.

• Emphasis on employee satisfaction and work/life balance.