Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that programs, activities, and services meet service agreements and AMR obligations.

• Act as the main staff liaison for assigned committees, aiding them in achieving their goals and objectives.

• Organize and coordinate committee meetings.

• Collaborate with committee chairs to draft meeting agendas.

• Record meeting minutes and follow up on action items.

• Oversee the management of podcasts and webinars in conjunction with committee chairs.

• Update the association's website content and contribute to content creation efforts.

• Address website inquiries and maintain the news, events, and job board sections.

• Remove or conceal outdated website pages.

• Track and report on website analytics.

• Manage online member community support, including troubleshooting, content updates, accuracy checks, and maintenance.

• Build and nurture partnerships with association contacts and sponsors.

• Handle communications across print, online, and social media platforms.

• Consistently share relevant association content and implement strategies to enhance influence and reach.

• Monitor and report on communications analytics.

• Deliver exceptional customer service and respond promptly to member inquiries via phone, email, and web forms.

• Provide support before, during, and after conferences.

• Manage speaker and sponsor programs.

• Serve as the staff liaison for the program committee.

• Create marketing content and gather presentations.

• Effectively manage workload independently with minimal supervision while collaborating with internal teams and volunteer leaders.

⛳️ Requirements

• Bachelor's degree preferred.

• At least five years of relevant experience in a comparable business or industry.

• Previous experience in association management is advantageous.

• Proven ability to communicate and collaborate effectively with external clients/customers.

• Excellent time management skills with the ability to juggle multiple projects and priorities.

• Display tact and professionalism in challenging situations.

• Strong project management capabilities, including the ability to independently oversee projects from initiation to completion.

• Ability to prioritize tasks, monitor deadlines, and ensure follow-through.

• Capacity to thrive in a fast-paced environment with shifting priorities and concurrent projects.

• Strong self-motivation and self-discipline, especially when working remotely without constant oversight.

• Ability to take initiative, exercise good judgment, anticipate needs, and proactively seek solutions.

• Exceptional customer service skills with a commitment to responsiveness and follow-through.

• Proficient in Microsoft 365 and its applications.

• Excellent interpersonal, oral, and written communication skills.

• Flexibility to accommodate the schedules of association leaders.

• Availability for evening and weekend meetings.

• Willingness and ability to travel occasionally for conferences, board meetings, and other client events.

• Submit a cover letter, resume, and salary requirements.

🏝️ Benefits

• Remote work: Enjoy the flexibility of working from home.

• Flexible schedules: Options available for half-day Fridays.

• Five weeks of paid time off.

• Fourteen paid holidays, including time off between Christmas and New Year’s.

• Paid parental leave.

• Comprehensive health, dental, vision, life, and disability insurance coverage.

• 401k plan.

• Virtual team-building activities.

• Opportunities for personal and professional development.

• Casual, results-oriented workplace culture.

• Emphasis on maintaining a healthy work-life balance.