Program Director

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Oversee a portfolio of enterprise-level programs for one or more Fortune 500 clients.

• Define the program vision, objectives, and success criteria in collaboration with client executives and agency leadership.

• Create roadmaps that integrate workstreams across digital transformation, customer experience, data analytics, and technology implementations.

• Ensure program alignment with client business strategies while delivering measurable ROI and business impact.

• Lead program steering committees to facilitate strategic decision-making and governance.

• Manage interdependencies, risks, and resource conflicts within the program.

• Collaborate with Creative, Strategy, Data & Analytics, Technology, and CRM leadership for integrated delivery.

• Supervise the end-to-end execution of programs in accordance with quality, timeline, and budget requirements.

• Establish governance, escalation, change management, and risk mitigation processes.

• Track program health through dashboards monitoring scope, schedule, budget, quality, and client satisfaction.

• Conduct health assessments and implement corrective measures as needed.

• Ensure adherence to agency standards, client requirements, and regulatory obligations.

• Lead crisis management efforts and resolve high-impact challenges.

• Facilitate post-program retrospectives and document lessons learned.

• Manage program budgets and meet profitability targets.

• Oversee resource planning and allocation across all programs.

• Promote operational efficiency, continuous improvement, and program profitability.

• Develop program management methodologies, tools, templates, and standardized frameworks.

• Implement and enhance technology platforms for program planning, execution, and reporting.

⛳️ Requirements

• Bachelor's degree or equivalent experience is required.

• 12–15 years of progressive program/project management experience in a digital/technical agency or consulting firm.

• 4–6 years of experience in people management.

• Demonstrated ability to manage complex programs with individual values ranging from $5M to $15M+.

• Significant experience working with enterprise-level clients on multi-year technical initiatives.

• Proven history of delivering programs that achieve substantial business outcomes and high client satisfaction.

• Strong leadership presence and influencing capabilities, comfortable engaging with senior executives.

• Exceptional written, verbal, and presentation communication skills.

• Experience navigating ambiguity and complexity in matrixed organizations.

• High emotional intelligence with a proven ability to manage challenging stakeholder situations.

• Expert knowledge of Waterfall, Agile, Scrum, and hybrid program management methodologies.

• Advanced proficiency in program management platforms such as Workfront, Jira, Confluence, Smartsheet, or similar tools.

• Familiarity with Salesforce and AEM implementations.

• Agile/Scrum certifications (CSM, SAFe, etc.) are preferred.

• Experience leading teams using Agile methodologies.

• Extensive background at recognized digital and/or technical agencies or top-tier consulting firms.

• Experience in delivering website migrations, design systems, and site implementations.

• Must be based in the US.

• Availability to work in the EST time zone with some flexibility.

• Occasional travel may be required.

🏝️ Benefits

• Paid holidays in line with dentsu policy.

• Safe and sick time provided.