Program Coordinator – Community Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee designated community engagement initiatives, ensuring adherence to timelines, tasks, and deliverables.

• Maintain comprehensive program documentation, records, meeting summaries, and operational materials.

• Assist with scheduling, communications, presentations, reports, and updates to the website.

• Collaborate with program directors in the planning and creation of program materials, such as case studies, blogs, checklists, and other resources.

• Serve as a liaison between programs and the EDUCAUSE operations staff for the development and publication of program materials.

• Ensure program website content is up-to-date and organized effectively.

• Propose and assess recommendations aimed at improving existing programs and services.

• Facilitate the activities of member working groups and other member initiatives, including the identification, creation, execution, and distribution of content.

• Support Community Group leaders in collaboration with the Senior Program Manager and Connect Product Manager.

• Assist in the planning and execution of both virtual and in-person events.

• Coordinate logistics, manage speaker communications, and engage participants effectively.

• Monitor deliverables and milestones for assigned programs.

• Help plan sessions for Community Groups and member gatherings at the Annual Conference.

• Provide support to event program committees through scheduling, meeting planning, note-taking, and follow-up actions.

• Ensure accurate data entry of meeting information and timely distribution of relevant reports from internal systems.

• Collect, organize, and validate program data and activity metrics.

• Support the creation of dashboards, reports, records management, and documentation.

• Utilize approved AI tools to enhance documentation, communication, meeting summaries, and information management.

• Deliver exceptional customer service and effectively resolve member issues.

• Ensure that program activities are conducted in accordance with organizational policies and procedures.

• Maintain a working knowledge of the HECVAT tool and implement updates as necessary.

• Develop timelines for advisory committee turnover and keep directors updated on upcoming vacancies.

• Draft SOP documents outlining team processes.

• Represent EDUCAUSE professionally and act as a departmental liaison with employees, members, volunteers, volunteer groups, and clients.

• Participate in EDUCAUSE events and activities as required.

• Facilitate members' growth, engagement, and overall EDUCAUSE experience.

• No supervisory responsibilities.

⛳️ Requirements

• Resume and cover letter are mandatory.

• Associate’s degree or an equivalent combination of education and experience is required.

• A minimum of two years’ experience in higher education, information technology, professional associations, or community-oriented environments.

• Strong program coordination skills, including planning, prioritization, and execution across multiple concurrent workstreams.

• Proven project management abilities, including timeline development, milestone tracking, dependency management, and follow-through.

• Capability to work independently and exercise judgment within established processes and guidelines in a collaborative, cross-functional environment.

• Excellent facilitation, communication, and stakeholder coordination skills across internal teams and external audiences.

• Ability to coordinate and support volunteer groups, committees, and community-driven initiatives.

• Meticulous attention to detail and the ability to maintain accurate documentation.

• Experience in cross-departmental coordination and integrating work into cohesive program outcomes.

• Proficient in Microsoft Office and systems that aid in program delivery, collaboration, and communication.

• Ability to responsibly utilize approved AI tools to support documentation, coordination, and analysis.

• Scheduled working hours must align with either the employee's time zone or EDUCAUSE core working hours, subject to determination with the supervisor.

• Availability and responsiveness during scheduled work hours are essential.

• Up to 15% travel may be required.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• 2-for-1 employer match on your 403(b) retirement plan, up to 10% of your base salary.

• Employer-paid Life and AD&D, Short-Term Disability, and Long-Term Disability insurance.

• 15 days of vacation and 6 days of personal time off annually.

• 9 paid holidays throughout the year.

• One week of paid leave when offices are closed between Christmas and New Year’s Day.

• A 36-hour work week (without any reduction in pay), equating to 26 additional days of paid time off each year.

• Employee Assistance Program (EAP) available.

• Emergency Travel Assistance provided.

• Support for professional development opportunities.

• Monthly reimbursement for connectivity expenses.