Community Engagement and Advocacy Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Take charge of the strategy, operations, engagement, and growth of the Tailscale Insiders advocacy program.

• Cultivate relationships with Insiders and create ongoing engagement opportunities.

• Identify opportunities for speaking, content creation, events, product feedback, testing, and other participatory roles.

• Recruit, onboard, acknowledge, and engage Insiders; collect feedback and monitor program outcomes.

• Manage engagement and community experience across Tailscale’s Discord and Reddit platforms.

• Organize community events, AMAs, discussions, and highlight member contributions.

• Involve Tailscale staff in community dialogues and spearhead engagement during launches and announcements.

• Moderate community interactions, uphold guidelines, manage tools and bots, coordinate volunteer moderators, and escalate sensitive matters.

• Observe conversations, feedback, and metrics to guide strategy, product decisions, and program enhancements.

• Oversee and expand the Community Projects program.

• Establish processes for discovering, reviewing, tracking, and showcasing community projects.

• Build relationships with project creators and assist in transforming projects into content, demos, documentation, and showcases.

• Create avenues for project creators to showcase their work and acknowledge contributors.

• Collaborate with Developer Relations, Product, Engineering, Marketing, and Support teams.

⛳️ Requirements

• 3–5+ years of experience in community management, advocacy, community programs, developer communities, or similar roles.

• Proven track record in owning and expanding community programs, including developing initiatives, coordinating stakeholders, and enhancing engagement.

• Demonstrated ability to forge relationships with community members, advocates, contributors, and internal teams.

• Experience in managing and moderating online communities, including community guidelines and moderation tools.

• Strong written and verbal communication skills.

• Excellent organizational and program management abilities; capable of managing multiple priorities, working independently, and navigating uncertainty.

• Deep understanding of community engagement and advocacy.

• Authentic curiosity about technology and a desire to learn Tailscale products and community dynamics.

• Willingness and ability to travel occasionally to support community events, meetups, and other initiatives.

🏝️ Benefits

• Inclusive, flexible work environment.

• Competitive total compensation package, including equity incentive plan and variable commission for quota-based roles.

• Comprehensive health, vision, dental, and other group benefits with no waiting period for employees and their families.

• Fully remote work options and adaptable work arrangements.

• Virtual and in-person social events.

• Corporate co-working program.

• Employer-funded retirement contributions matching employee contributions dollar-for-dollar, up to 0.75% of eligible compensation annually.

• Annual company retreat and team off-sites.

• $1,500 USD annually for professional development.

• Mentorship, coaching, and internal promotion opportunities.

• Flexible paid time off.

• Choice of company-owned laptop: Mac or PC.

• Monthly home internet reimbursement.

• $500 USD allowance for home workstation customization.

• Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents.

• Recruitment accommodations available.