Program Coordinator

This is a fully remote position, open to applicants in Washington.

📋 Description

• Assist in the daily operations of 1–3 state stewardship programs.

• Act as the program ambassador and primary contact for collection-site customers.

• Provide program value throughout the entire customer journey.

• Onboard customers as a subject matter expert through all phases, utilizing both personalized outreach and automation.

• Efficiently manage a high volume of activities through phone, email, and website communications.

• Perform regular outreach through site visits, phone calls, and emails to enhance customer satisfaction and achieve KPIs.

• Collaborate with senior leadership, project teams, and internal departments to enhance account relationships and improve collection program performance.

• Maintain thorough and accurate customer records.

• Compile and analyze data-based metrics, dashboards, and reports.

• Suggest ongoing improvements based on program performance and customer engagement.

• Ensure that regulated state performance objectives, accessibility targets, and battery collection volumes are achieved.

• Partner with Customer Success to manage collection-site inquiries.

• Prepare for and participate in relevant regional recycling conferences.

• Travel up to approximately 50% for customer visits, training, meetings, and occasional organization-wide gatherings.

⛳️ Requirements

• At least three (3) years of relevant experience in program coordination, customer service, inside sales, account support, or a related area; OR a Bachelor's degree with a minimum of one (1) year of demonstrated program coordination, program management, customer support, sales, customer service, or similar experience.

• Comprehends the interdependence of activities necessary to deliver top-tier sustainability and recycling initiatives.

• Must be authorized to work legally in the United States for The Battery Network, with or without sponsorship.

• Experience in supporting high-growth, customer-facing programs or initiatives is preferred.

• Strong proficiency in Microsoft Office; familiarity with CRM software is preferred.

• General knowledge of the recycling, environmental, stewardship, or sustainability sectors is preferred.

• Working knowledge of environments related to environmental, sustainability, retail, nonprofit, or producer responsibility organizations is preferred.

• Exposure to environmental regulations, compliance programs, or stewardship initiatives is preferred.

• Capable of managing multiple projects while meeting time-sensitive deadlines.

• Strong analytical and problem-solving skills.

• Excellent attention to detail, accuracy, and organizational abilities.

• Exceptional written, verbal, and interpersonal communication skills.

• Strong skills in building relationships and engaging with customer-focused stakeholders.

• Ability to collaborate effectively with colleagues, customers, contractors, and partners.

• Capable of exercising sound judgment, maintaining confidentiality, working independently, and demonstrating a sense of urgency.

• Strong planning, organization, and prioritization skills.

• Ability to multitask and adapt in a fast-paced, changing environment.

• Quick understanding of business concepts and the ability to rapidly learn new programs, systems, and processes.

• Eagerness to learn and a naturally curious mindset.

• Cover letter and resume are required.

• Availability for phone and video interviews.

🏝️ Benefits

• Eligibility for an annual, impact-based bonus.

• Flexible scheduling where applicable.

• Support for work-life balance.

• Comprehensive benefits package promoting employee health and wellness, time off, and productivity.

• Occasional organization-wide meetings.