Program Associate

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the main point of contact for Community-Based Organizations (CBOs) and program partners, facilitating communication and involvement with utility energy efficiency initiatives.

• Support outreach efforts, partner engagement, and the ongoing management of relationships.

• Represent the utility and the program at community events, outreach functions, and partner meetings by managing information tables, interacting with the public, and offering program details and assistance.

• Collect, review, and ensure the accuracy and completeness of program data, invoices, and supporting documents.

• Generate weekly, monthly, and ad hoc reports for both internal and external stakeholders.

• Monitor project activities, milestones, deliverables, and deadlines utilizing database systems and project tracking tools.

• Evaluate partner activities and documentation to confirm compliance with program standards.

• Recognize and escalate issues, propose solutions, and communicate any potential scheduling or project conflicts.

• Create and maintain reports, spreadsheets, and project documentation.

• Work collaboratively with internal teams to address data, process, and documentation challenges to ensure effective program execution.

• Carry out other duties as assigned.

⛳️ Requirements

• A Bachelor's degree or over 2 years of relevant experience in customer service, energy efficiency, or collaboration with community-based organizations.

• Self-driven and highly organized, capable of prioritizing tasks and managing multiple responsibilities efficiently.

• Results-oriented and proficient in collaborating across all organizational levels to fulfill commitments and achieve objectives.

• Proficient in Microsoft Word, Excel, OneNote, and Teams.

• Familiarity with Salesforce or other CRM platforms.

• Possession of a valid driver's license.

• Willingness and capability to frequently travel across the state of Illinois, including visits to Community-Based Organizations, program events, outreach activities, and regional meetings and training sessions.

• A strong interest in sustainability and a passion for creating a positive impact on the environment.

• Excellent verbal and written communication skills with clients, the public, and all levels of internal staff.

• Outstanding attention to detail, time management, and organizational abilities.

• Self-motivated with strong follow-through skills.

• Capability to work independently as well as collaboratively within a team setting.

• Successful completion of a thorough background check and reference verification.

• A pre-employment drug screening may be required, if relevant to the position.

🏝️ Benefits

• Three weeks of paid vacation each year.

• Paid holidays.

• 401(k) retirement plan with employer matching.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Parental leave.

• Employee assistance program.

• Commuter benefits.

• Additional supplemental offerings.

• Potential eligibility for a discretionary annual bonus.

• Equal employment opportunity protections.

• Comprehensive background and reference checks as conditions of employment.

• Pre-employment drug screening may be required if applicable to the position.