Program Analyst II

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Ensure machines are delivered to data centers globally in a timely and accurate manner.

• Implement program processes and policies during the execution of program analysis services.

• Input program data into the Machine Database (MDB) and make necessary adjustments to orders.

• Identify correct top-level-assembly (TLA) part numbers for production orders.

• Assist with data management and analysis for various ad-hoc projects.

• Monitor and track build status, address exceptions, and handle customer inquiries and escalations.

• Validate orders and enter them into the supply chain execution system.

• Submit requests for new part numbers for final rack and server assemblies.

• Direct late orders and customer delivery escalations to the appropriate leaders.

• Maintain comprehensive order tracking in relation to projected delivery timelines.

• Document any process gaps and inefficiencies in policies or data flows concerning build loading.

• Generate weekly reports detailing program analysis, services rendered, successfully loaded builds, blocked builds, and any issues faced or resolved.

• Perform additional duties as necessary.

⛳️ Requirements

• Bachelor’s degree (B.S/B.A) from an accredited four-year college or university and 2 to 5 years of relevant experience and/or training; or an equivalent combination of education and experience.

• Develop productive working relationships both internally and externally.

• Exercise judgment within established procedures and practices to determine suitable actions.

• Exhibit exceptional attention to detail and a proven ability to self-audit.

• Ability to operate across multiple platforms and tools effectively.

• Strong verbal and written communication abilities.

• Capacity to adhere to schedules and report on potential risks.

• Proficient in Microsoft Excel and/or Google spreadsheets.

• Familiarity with server and machine assembly processes.

• Possess strong analytical, problem-solving, negotiation, and organizational skills.

• Demonstrated project management, interpersonal, and communication skills, with a keen eye for detail.

• Enthusiasm for working in a dynamic and changing environment.

• Knowledge of operations execution.

• Understanding of project management principles.

• Ability to perform office-related tasks, which may involve prolonged periods of sitting or standing.

• Capability to navigate within an office environment.

• Must be able to operate a computer.

• Effective communication skills are essential.

• Some positions may necessitate occasional repetitive motions or movements of the wrists, hands, and/or fingers.

🏝️ Benefits

• Full-time employment.

• Opportunity for remote work in Mexico.