Clinical Program Operations Lead

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Lead the operational readiness and execution of launches for new partner centers, encompassing workflows, staffing plans, documentation, issue tracking, and stabilization post-launch.

• Maintain day-to-day operational relationships with partner clinics, which includes conducting operating reviews, resolving issues, exercising judgment on escalations, and ensuring follow-through.

• Oversee live virtual clinic operations covering scheduling, patient flow, visit completions, follow-up reliability, patient experience, provider capacity, and Care Coordinator coverage.

• Manage resource utilization related to provider capacity, appointment availability, Care Coordinator time, and staffing coverage.

• Enhance patient acquisition and retention by reinforcing referral habits, monitoring funnel performance, pinpointing drop-off points, and enhancing referral-to-visit conversion rates.

• Supervise and mentor Care Coordinators, focusing on workload distribution, performance feedback, coverage planning, escalation support, and care coordination workflows.

• Develop scalable systems, dashboards, standard operating procedures (SOPs), automations, reporting routines, and AI-assisted workflows.

• Collaborate across functions with implementation teams, medical leadership, product, engineering, marketing, data, finance, vendors, and partner clinic teams.

• Support Luro Health's mission to broaden access to evidence-informed, value-based telehealth services for underserved Medicare and Medicaid populations.

⛳️ Requirements

• 5-7 years of experience in healthcare operations, preferably within telehealth, Federally Qualified Health Centers (FQHC), multi-site ambulatory care, practice management, implementation, care coordination, or multi-site service delivery.

• Proven experience managing clinic performance, launch readiness, partner relationships, live operations, or complex day-to-day execution in a dynamic environment.

• Ability to manage multiple center launches concurrently while also overseeing live operations.

• People-management experience in leading frontline clinical operations, care coordination, or similar operational teams.

• Demonstrated ability to set performance expectations, coach managers or senior contributors as needed, establish accountability mechanisms, and enhance team capacity.

• Strong systems-building skills, including the design and implementation of automations, dashboards, workflows, reporting pipelines, or AI-enabled tools.

• Proficiency in utilizing operational metrics to identify risks, optimize workflows, and enhance outcomes.

• Excellent communication skills, sound judgment, and the capability to create structure amid evolving priorities, workflows, staffing models, and technology.

• Candidates located in NY, NJ, or PA are preferred to facilitate collaboration and occasional work with regional partner clinic sites.

🏝️ Benefits

• Stock option grants for long-term shared success.

• Remote work arrangement.

• Equal opportunity workplace.