Partner Program Manager

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Assist in the implementation and daily management of partnership initiatives.

• Oversee partner-facing tools, documentation, internal resources, user guides, and program materials.

• Set up, test, and resolve issues with partner-facing tools and platforms.

• Create and document partner journeys along with internal workflows.

• Organize updates, meetings, schedules, dependencies, and action items across Product, Engineering, Operations, Sales, and other cross-functional teams.

• Collect, arrange, and report program metrics and KPIs, including partner engagement, tool usage, and satisfaction levels.

• Assist in regular reporting processes and ensure stakeholders receive prompt visibility into program performance.

• Compose and circulate internal and partner-facing communications regarding updates to programs, tools, and workflows.

• Relay updates on progress, risks, obstacles, and changes in timelines to stakeholders.

• Suggest enhancements to documentation, workflows, accuracy of execution, and scalable program operations.

⛳️ Requirements

• 1–3 years of experience in partnerships, program coordination, business operations, sales or revenue operations, customer experience, project coordination, or a related field.

• Exceptional organizational and prioritization capabilities.

• Keen attention to detail.

• Strong written and verbal communication abilities.

• Capacity to coordinate cross-functional efforts, track action items and dependencies, and see projects through to completion.

• Comfort in learning and supporting new tools, platforms, workflows, and business processes.

• Analytical and problem-solving proficiency.

• Ability to navigate a fast-paced environment while adjusting to changing priorities.

• Collaborative approach and a desire to create positive experiences for partners and internal stakeholders.

• Sound judgment and the ability to determine when issues should be handled independently or escalated.

• Employment is contingent upon passing background and credit checks.

• Experience in supporting partner, channel, alliance, marketplace, or integration initiatives.

• Background in partner operations, partner enablement, sales operations, revenue operations, or a similar operational role.

• Familiarity with partner relationship management platforms, CRM systems, project management tools, or other partner-facing technologies.

• Experience in testing or troubleshooting business tools and documenting technical procedures.

• Background in creating user guides, process documentation, workflow diagrams, or enablement resources.

• Understanding of partner-program metrics such as adoption, engagement, tool usage, satisfaction, or partner-sourced performance.

• Experience in building or maintaining recurring reports and dashboards.

• Background in identifying workflow challenges and suggesting process enhancements.

• Experience coordinating work among Product, Engineering, Operations, and Sales teams.

🏝️ Benefits

• Comprehensive health, life, and disability insurance.

• Generous leave policies including 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off.

• 401k plan with up to 6% company matching.

• $2000 Paid-Paid Vacation bonus.

• Employee Assistance Program through Headspace.

• Positive company culture recognized by multiple organizations.

• Competitive benefits package.

• Opportunities for professional development.

• Flexibility to excel both in and out of the office.