Professional Trainer

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct dynamic and engaging training sessions for both new and existing call center agents.

• Provide foundational training for various departments, including Claims and Provider Enrollment.

• Lead virtual training programs aimed at enhancing employees' skills and overall performance.

• Modify training delivery methods to cater to different learning styles and requirements.

• Create visually appealing and interactive training materials and presentations based on contemporary adult learning principles.

• Partner with the LKI training team, subject matter experts, and account leaders to ensure the effectiveness and user-friendliness of training materials.

• Offer post-training support and resources for learners and call center management.

• Evaluate training effectiveness through surveys, feedback, and performance metrics.

• Develop and implement learning initiatives that support Gainwell’s Medicaid members and providers.

⛳️ Requirements

• Minimum of three (3) years of experience as a corporate or executive trainer or facilitator.

• A strong enthusiasm for training and a commitment to facilitating in a virtual classroom setting.

• Excellent presentation and interpersonal communication skills.

• Familiarity with adult learning principles and techniques to engage learners.

• Proven skills in curriculum development, presentation, and instructional design.

• Ability to present work products during the interview process, limited to no more than 10 minutes.

• Capacity to meet strict and often tight deadlines for new business initiatives.

• This position offers remote work opportunities with up to 25% travel required.

🏝️ Benefits

• Flexibility in work arrangements.

• Opportunities for learning and career advancement.

• A flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits package.

• Educational assistance programs.

• Access to leadership and technical development academies.

• Up to 25% travel is required.