Professional Services Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement project work plans, adjusting them as necessary.

• Create statements of work, work breakdown structures, and project timelines.

• Identify necessary resources and delegate responsibilities while overseeing team availability.

• Oversee project scope, schedule, budget, quality, and daily operations.

• Utilize Fortinet’s methodology and uphold project standards.

• Reduce project exposure and risk.

• Maintain thorough, up-to-date, and properly stored project documentation.

• Collaborate with sales, operations, order management, support, and other customer-facing teams.

• Determine revenue recognition, ensure correct invoicing, and track project receivables.

• Predict revenue, profitability, margins, billing rates, and utilization rates.

• Ensure that project legal documents are properly completed and signed.

• Facilitate meetings involving Professional Services, Presales, Sales Engineering, and clients.

• Relay relevant project information to executive management.

• Address or escalate issues in a timely manner.

• Identify opportunities for process improvements and suggest changes to methods, processes, and tools.

• Track operational and customer satisfaction metrics.

• Manage project escalations and follow up on customer satisfaction surveys.

• Build and nurture relationships with sales teams, clients, partners, and corporate organizations.

• Recruit, hire, and retain professional services engineers.

• Foster an environment that supports team members’ personal and professional growth.

• Define, document, enforce, and enhance processes to expedite Professional Services engagement requests.

• Collaborate with regional peers on initiatives that enhance service to customers, partners, and the security community.

• Establish and maintain processes that boost efficiency and productivity.

• Align strategies to proactively prevent issues in pre-sales processes.

• Continuously follow up to ensure processes are consistently upheld.

⛳️ Requirements

• Bachelor’s Degree.

• Exceptional oral communication and presentation abilities.

• Strong knowledge of project management software, including Microsoft Project.

• Experience as a Program Manager is advantageous.

• Proven ability to work independently and in a collaborative team environment.

• Strong analytical and problem-solving skills.

• Ability to respond promptly and efficiently to project changes and adjustments.

• Excellent conflict resolution abilities.

• Creative thinking skills to develop innovative solutions to challenges.

• Capability to create a vision, formulate a plan, and ensure successful execution.

• Experience in coaching others.

• Background in a Professional Services role within a networking/security organization or equivalent education.

• Demonstrated leadership abilities.

• Comprehensive understanding of relevant business policies and practices.

• Strong capacity to energize and lead teams.

• Previous experience in team leadership is essential.

• Multilingual skills are a plus: oral and/or written Spanish and/or Portuguese.

• Sound technical knowledge of computer networks and Internet security.

• Excellent organizational skills.

• Adaptable and flexible in a fast-paced, dynamic environment.

• Ability to work effectively and make swift decisions under pressure.

• Willingness to travel approximately 20% of the time.

• Must be eligible to work in the U.S. without sponsorship.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k).

• 11 paid holidays.

• Vacation time.

• Sick time.

• Comprehensive leave program.

• Fortinet equity program.

• Bonus eligibility reviewed at hire and annually at the Company’s discretion.

• Supportive work environment.

• Competitive Total Rewards package.

• Reasonable accommodations for qualified individuals with disabilities.