Professional Services Operations Specialist – Northeast

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with regional professional services operations and engineering tasks.

• Oversee the intake of new opportunities and the presales scoping process.

• Create service quotes, aid in scoping and tracking opportunities, and facilitate the processing and closing of opportunities.

• Prepare proposals and provide support with hours and template scoping, Proposal QA, and delivery.

• Manage service opportunities in Jira and Salesforce.com, delivering accurate forecasting reports.

• Respond swiftly to inquiries related to professional services from both internal and external sources.

• Recommend process enhancements for the presales service lifecycle.

• Collaborate daily with technical leaders, practice delivery leads, and Sales Support Specialists.

• Organize and manage multiple workstreams in a timely and systematic manner.

• Act as a liaison among customers, vendors, sales executives, service leaders, contracts, and proposal teams.

• Document and uphold presales workflow processes and procedures.

• Build and maintain relationships with key vendors and customers.

• Participate in regional and national forecast calls, conducting pipeline analyses.

• Evaluate information and make decisions that benefit GuidePoint Security.

⛳️ Requirements

• Minimum of 5 years of experience in services-related logistics.

• Background in services delivery or project management.

• Certifications in Information Security or project management are a plus.

• Bachelor's degree in a relevant field or equivalent experience.

• Excellent organizational skills.

• Ability to effectively manage multiple tasks simultaneously.

• Comfortable in a fast-paced, independent work environment.

• Strong written and verbal communication skills.

• Eagerness to learn and utilize AI-enabled tools.

• Positions are open to U.S. residents only.

• Willingness to travel up to 15%.

• Sedentary work role.

• Significant movement of wrists, hands, and/or fingers for at least 8 hours a day.

• Close visual acuity required for prolonged computer use and extensive reading for a minimum of 8 hours a day.

🏝️ Benefits

• Primarily a remote workforce (U.S. based only; some travel may be necessary for certain roles; on-site work may be required for Federal positions).

• Group Medical Insurance options: Zero Deductible PPO Plan; GuidePoint covers 90% of the premium for employees and 70% for family plans; or High Deductible Health Plan with HSA; GuidePoint pays 100% of employee premiums and 75% for family plans.

• Annual HSA contribution of $850 per employee or $1,750 per family, distributed in four equal quarterly installments.

• Group Dental Insurance: GuidePoint pays 100% of employee premiums and 75% for family plans.

• 12 corporate holidays.

• Flexible Time Off (FTO) program.

• Healthy mobile phone and home internet allowance.

• Eligibility for retirement plan after 2 months during open enrollment.

• Pet Benefit Option.

• Up to 15% travel.