Professional Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the project manager for a select group of projects.

• Ensure the quality and daily execution of all team outputs.

• Maintain the team's workload prioritization, capacity planning, and compliance with standards.

• Provide mentorship to team members, helping them progress to their next level.

• Oversee the entire performance management process, from evaluations to continuous feedback.

• Handle HR responsibilities, including time off requests, expense approvals, bonus calculations, hiring, and related tasks.

• Work with fellow Managers to ensure balanced project assignments within the practice.

• Convert team KPIs into actionable performance reports for leadership.

• Present team achievements and data during company-wide meetings as required.

• Resolve customer issues and safeguard satisfaction scores.

• Monitor market and industry trends, maintain expertise in SimpliGov products, and share customer insights with the Product team.

• Enhance internal processes to ensure they scale with the team.

⛳️ Requirements

• A minimum of 5 years in management or people management roles, having led a team of at least 5 individuals.

• At least 4 years of experience in SaaS or implementation, with strong knowledge of the SimpliGov platform or a specific practice area.

• Demonstrated success in overseeing quality and delivery across multiple simultaneous implementations.

• Experience in conducting performance evaluations, coaching, and planning for professional development.

• Excellent prioritization and capacity planning abilities regarding team workloads.

• High level of attention to detail and emotional intelligence.

• Ability to communicate clearly and concisely, both in writing and verbally.

• A strong ownership mentality and accountability.

• Proficiency in de-escalating customer issues and maintaining customer satisfaction levels.

• Knowledge of Agile, Waterfall, and Hybrid delivery methodologies.

• Previous experience managing a team during a phase of rapid organizational growth.

• Experience collaborating with Sales or Customer Success on renewal and expansion discussions.

🏝️ Benefits

• Medical, dental, and vision insurance with an 80% employer contribution for employees and 75% for dependents.

• Company-sponsored life, short-term, and long-term disability insurance.

• 11 paid holidays.

• Flexible Paid Time-off.

• 401(k) plan featuring a 4% employer match.

• Monthly stipends for home office and wellness expenses.

• Opportunity to lead digital transformation in government and make a lasting civic impact.