Professional Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and enhance a team responsible for the administration and configuration of various VMS tools, including Magnit VMS, Beeline, SAP Fieldglass, IQN, VNDLY, SimplifyVMS, Coupa/CCW, among others.

• Oversee project timelines, resource distribution, and quality benchmarks to guarantee timely and budget-conscious delivery.

• Foster a collaborative environment that encourages learning and knowledge sharing among team members.

• Spearhead the creation and documentation of best practices, standard operating procedures (SOPs), and scalable workflows.

• Provide mentorship and training to staff to ensure successful project execution.

• Deliver performance evaluations, conduct reviews, and facilitate career development for team members.

• Assist with change management initiatives and promote the adoption of new tools and processes within the team.

• Participate in strategic planning and contribute to departmental growth initiatives.

• Manage, troubleshoot, and resolve user-reported issues via a ticketing system such as ServiceNow, Salesforce, JIRA, etc.

• Ensure that contracts, statements of work (SOW), and service level agreements (SLAs) are consistently achieved or surpassed.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Over 10 years of experience in IT, database management, or systems administration, with a minimum of 3 years in a leadership or managerial role.

• More than 10 years of experience utilizing VMS platforms in the Managed Service Provider (MSP) sector.

• Extensive knowledge of VMS platforms and implementation strategies.

• Demonstrated ability to lead and motivate technical teams in a remote setting.

• Strong project management capabilities with a track record of managing multiple simultaneous initiatives.

• Exceptional communication and stakeholder management skills.

• Familiarity with integration technologies (e.g., SSO, SFTP, APIs) and adeptness in troubleshooting.

• Proficient in tools such as ServiceNow, Salesforce, JIRA, and the Microsoft Office Suite.

• Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience).

• Beeline Level II Certification.

• Experience with SAP Fieldglass Config Manager and API setup.

• Magnit VMS Advanced Administrator Certified and/or Enterprise Certified.

• Strong comprehension of integrations, workflows, and approval processes.

• Previous experience in people management.

• Background in project management.

• Advanced skills in Excel and data analysis.

• Experience in scaling teams and processes within a growing organization.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and remote work options.

• Supportive work environment that values collaboration and innovation.