Professional Service Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with Regional Service activities and Engineering support.

• Facilitate presales and delivery initiatives by overseeing the new opportunity intake and presales scoping process.

• Prepare proposals and aid in determining hours and template scoping.

• Supervise systems and contribute to ensuring proposal quality and timely delivery.

• Create service quotes, define and monitor opportunities, and manage the processing and closing of opportunities using internal tools and procedures.

• Provide timely responses to inquiries from internal and external professional services.

• Recommend enhancements for the presales service lifecycle.

• Collaborate daily with technical leaders, practice delivery leads, and Sales Support Specialists.

• Organize and manage multiple workstreams efficiently and punctually.

• Act as a liaison among customers, vendors, Sales Executives, Service Leaders, and both Contracts and Proposal Departments.

• Document and uphold presales workflow processes and procedures.

• Build and sustain relationships with key vendors and customers.

• Participate in regional and national forecast calls and conduct pipeline analysis.

• Manage Salesforce.com service opportunities and Jira to ensure precise forecasting reports.

• Evaluate information and make decisions that benefit GuidePoint Security.

⛳️ Requirements

• Minimum of 5 years of experience in services-related logistics.

• Background in services delivery or project management.

• Bachelor’s degree in a relevant field or equivalent experience.

• Excellent organizational skills.

• Proven ability to multitask effectively.

• Comfortable operating in a fast-paced, independent environment.

• Strong written and verbal communication skills.

• Eagerness to learn and utilize AI-enabled tools.

• Information Security or project management certifications are advantageous.

• Willingness to travel up to 15%.

• Sedentary work environment.

• Significant movement of wrists, hands, and/or fingers for a minimum of 8 hours each day.

• Close visual acuity required for viewing a computer terminal and/or extensive reading for at least 8 hours daily.

🏝️ Benefits

• Primarily remote workforce (U.S. based only).

• Group Medical Insurance options: Zero Deductible PPO Plan with GuidePoint covering 90% of employee premium and 70% of family plan premiums.

• High Deductible Health Plan with HSA, where GuidePoint pays 100% of employee premiums and 75% of family plan premiums.

• Annual HSA contribution of $850 for employees and $1,750 for family plans.

• Group Dental Insurance with GuidePoint covering 100% of employee premiums and 75% of family plan premiums.

• 12 corporate holidays.

• Flexible Time Off (FTO) program.

• Mobile phone allowance.

• Home internet allowance.

• Eligibility for retirement plan after 2 months during open enrollment.

• Pet Benefit Option.

• Opportunities for collaboration, mentorship, and guidance.