Professional Liability Claims Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the management of intricate and high-stakes professional liability claims, including E&O, miscellaneous professional liability, and associated management liability issues.

• Assess coverage, liability, damages, and exposure factors in line with policy stipulations and relevant legal standards.

• Set and uphold precise claim reserves based on changing claim information and exposure evaluations.

• Supervise investigation tactics and guarantee prompt claim resolutions.

• Handle litigation involving insured professionals, including tracking defense counsel effectiveness, litigation strategies, and legal expenditures.

• Review and authorize significant coverage decisions, settlement proposals, and reserve adjustments within delegated authority limits.

• Offer insights on intricate coverage matters, reservation of rights positions, and coverage evaluations.

• Engage in mediations, settlement discussions, and other dispute resolution sessions as required.

• Lead, mentor, and cultivate claims professionals dealing with professional liability claims.

• Conduct file assessments to ensure technical excellence, regulatory adherence, and compliance with company best practices.

• Set performance standards and foster employee growth through coaching and training initiatives.

• Assist in the recruitment, onboarding, and retention of top-tier claims talent.

• Manage claims inventory to meet operational performance goals.

• Monitor reserve sufficiency and engage in financial forecasting activities.

• Evaluate claim trends and performance metrics, proposing process enhancements.

• Ensure adherence to company authority guidelines and reporting protocols.

• Cultivate productive relationships with insured parties, brokers, defense attorneys, and internal business collaborators.

• Provide comprehensive reporting to senior management regarding noteworthy claim activities.

• Collaborate with underwriting to spot emerging claim trends and loss factors.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and relevant experience.

• At least 10 years of experience in commercial insurance claims.

• Minimum of 5 years of direct experience in managing Professional Liability and/or Errors & Omissions (E&O) claims.

• Proven experience in handling complex, litigated, and high-severity claims.

• Strong grasp of insurance coverage evaluation and policy interpretation.

• Experience overseeing external counsel and managing litigation budgets.

• Demonstrated leadership capabilities, including supervision, mentoring, or management of claims staff.

• Exceptional written and verbal communication skills.

• Strong negotiation, analytical, and decision-making skills.

• Effective leadership and personnel development abilities.

• Excellent organizational and project management skills.

• Preferred: Over 15 years of claims experience.

• Preferred: Prior management experience leading a professional liability claims unit or team.

• Preferred: Experience with Architects & Engineers, Insurance Agents E&O, Lawyers Professional Liability, Accountants Professional Liability, Technology E&O, or Miscellaneous Professional Liability programs.

• Preferred: Professional designations such as CPCU, RPLU, AIC, ARM, SCLA, or equivalent.

• Preferred: Juris Doctor (J.D.) degree.

🏝️ Benefits

• Medical (PPO/HDHP), vision, disability, and life insurance.

• Enhanced dental plan with orthodontic coverage in addition to a standard plan.

• Generous PTO plan for all eligible employees.

• Paid company holidays and 4 floating holidays.

• Paid parental leave.

• Employee Retirement Savings Plan/401(k) with company match and immediate vesting.

• Education Assistance Program offering 100% upfront tuition reimbursement after 6 months of service for approved degree programs.

• Service Recognition Program providing a monetary award toward a vacation every 5 years of employment.

• Wellness Initiatives including Fitness Center and Weight Watchers Reimbursement programs.

• Voluntary benefits including accident, critical illness, and hospital indemnity.

• Employee discount and rewards program on travel, tickets, electronics, home, and more.