Production Technology Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the main point of contact for operational and technical assistance concerning Matrix tools, systems, and workflows.

• Diagnose issues across email, scheduling, websites, and internal tools; uncover root causes and execute timely solutions.

• Configure system access and prepare templated onboarding emails for new team members.

• Oversee offboarding procedures and appropriately revoke system access.

• Design and facilitate training programs related to Matrix.

• Develop and update training materials, job aids, and Confluence trainings.

• Provide continuous technology support and troubleshooting.

• Manage and organize production-related data while ensuring its integrity and security.

• Establish data backup and recovery protocols.

• Create standardized branded email signatures and oversee updates, consistency, compatibility, and deployment.

• Construct and maintain Matrix-related websites and landing pages.

• Execute content edits, design modifications, and feature enhancements.

• Ensure that websites remain operational, secure, and in line with brand standards.

• Guarantee that production technology systems adhere to industry regulations and security protocols.

• Maintain documentation for production technology systems, configurations, and procedures.

• Develop user manuals and guides for production personnel.

⛳️ Requirements

• Demonstrated experience coordinating technology initiatives in a production or manufacturing setting.

• Strong understanding of production processes and the ability to align technological solutions with business goals.

• Exceptional verbal and written communication skills.

• Capability to adapt to a dynamic federal and state regulatory landscape.

• Ability to prioritize tasks and meet deadlines effectively.

• Strong interpersonal skills and teamwork abilities; capable of influencing through collaboration.

• Self-driven, with a high degree of personal energy and dedication.

• Minimum requirement of a high school diploma or equivalent.

• Proficient in Microsoft Office applications.

• Comfortable with working night shifts.

• Residing in Delhi/NCR or outside Delhi/NCR.

• Must be available to join within the specified availability period.

🏝️ Benefits

• Daily meals and transportation facility for commuting to and from the office.

• Comprehensive medical coverage for employees, spouses, and dependents.

• Mediclaim protection.

• Group Term life insurance.

• Accidental insurance coverage.

• Night shift allowance.

• Work from home allowance, where applicable.

• Transportation allowance, where applicable.

• Equal employment opportunity and reasonable accommodation.