Production Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the processing of electronic evidence for delivery to end clients, opposing counsel, and governmental entities in compliance with legal directives.

• Utilize industry-standard processing applications like Relativity to convert native files.

• Transform files into image formats such as TIF, JPG, and PDF.

• Export documents and their metadata for client evaluation and production.

• Ensure the integrity of processed data and the quality of final output.

• Use advanced queries to identify records for production.

• Verify consistency checks on client coding in relation to documents and associated family units.

• Comply with company standards, client-specific technical requirements, service level agreements (SLAs), and production timelines.

• Adjust imaging settings based on specified requirements.

• Create and prepare load files and deliverables for tools such as Concordance, Summation, eCapture, and Relativity.

• Format data for integration into legal review software using in-house tools.

• Operate independently on queued and assigned job requests.

• Update production management and Service Delivery leadership on job status and any potential issues.

• Provide comprehensive hand-off summaries during shift changes or job transitions.

• Conduct thorough quality assessments at various stages using established procedures and tools.

• Notify management of possible process enhancements.

• Execute other related tasks as assigned.

⛳️ Requirements

• High School diploma or equivalent experience required.

• An Associate or Bachelor’s degree is preferred.

• 3 to 5 years of experience in data processing within an Electronic Discovery context.

• Familiarity with Relativity, iPro eCapture, and other litigation support software including Nuix, LAW, Summation, and ReadySuite is advantageous.

• Ability to write SQL queries for extracting and manipulating raw data independently is preferred.

• Knowledge of scripting or programming languages such as PowerShell, C#, or JAVA is beneficial but not mandatory.

• Exceptional attention to detail is essential.

• Commitment to delivering excellent customer service to both internal and external clients.

• Capability to manage multiple projects at once and adapt to evolving requirements and priorities.

• Strong critical thinking and problem-solving skills to address non-standard requests and resolve issues.

• Proficient verbal and written communication skills.

• Strong organizational abilities and multitasking skills.

• Competent in Microsoft Office/MS365 applications.

• Capability to work independently with minimal supervision and collaborate effectively with others.

• Quick learner with the ability to master new applications and processes.

• Strong initiative and eagerness to learn and excel.

• Willingness to work assigned shifts during departmental operational hours (currently 7:30 am–11:00 pm, seven days a week).

• Flexibility to work hours as needed.

• Availability for on-call duties and working outside regular hours, including evenings and weekends.

🏝️ Benefits

• Comprehensive benefits package that includes medical, dental, and vision coverage.

• 401(k) plan with company matching.

• Company-funded Life & AD&D insurance.

• Company-covered short- and long-term disability insurance.

• Access to telemedicine services.

• Wellness program offerings.

• Flexible PTO program.

• Paid volunteer days.

• Optional accident, hospitalization, and critical illness insurance.

• Pet insurance options.

• Eligibility for an annual bonus or incentive program.