Production Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Process and convert files into image formats including TIF, JPG, and PDF.

• Export documents and metadata for client evaluation and production.

• Ensure the quality of produced data and final outputs, optimize the use of production resources, and adhere to SLAs and deadlines.

• Independently complete queue-based and assigned tasks with minimal delay.

• Evaluate production scope, technical requirements, and timelines, while recommending suitable platforms and workflows.

• Generate documents and data following company standards and client-specific technical specifications.

• Create and prepare load files and deliverables for review tools such as Concordance, Summation, eCapture, and Relativity.

• Format data for legal review software using internal tools and SQL.

• Conduct quality checks on client data and work products at various stages.

• Communicate updates, progress, and any issues to leadership and team members.

• Act as the primary liaison for Client Services staff.

• Provide documented hand-off summaries during shift changes or job turnover.

• Support custom solutions and workflows for unique data types and technical requests.

• Recommend and implement improvements in workflow, quality, documentation, and processes.

• Train junior team members on departmental processes and applications.

• Assist with troubleshooting requests and fixing deliverables.

• Recommend and lead process improvement initiatives across various groups or locations.

• Perform other related duties as assigned.

⛳️ Requirements

• High School diploma or equivalent experience.

• 5 to 8 years of experience in eDiscovery or related technical fields.

• Advanced proficiency in technical tools and processes.

• Familiarity with SQL syntax and ability to edit basic code when modifying scripts, or expertise in Relativity.

• Knowledge of iPro eCapture and litigation support applications like Nuix, LAW, ReadySuite, and Relativity.

• Familiarity with scripting or programming languages such as PowerShell, C#, or JAVA is a plus.

• Capability to manage multiple projects simultaneously and adapt to evolving requirements and priorities.

• Strong critical thinking and troubleshooting abilities.

• Ability to articulate complex ideas clearly, both verbally and in writing, to a non-technical audience.

• Experience managing projects across multiple groups, offices, or organizations.

• Exceptional focus on quality control and accuracy.

• Strong skills in Microsoft Office/MS365.

• Ability to work independently with minimal guidance and administrative support.

• Capacity to collaborate effectively with others.

• Willingness to be on call periodically and work evenings and weekends as necessary.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401k plan with company matching.

• Company-paid Life & AD&D insurance.

• Company-paid short- and long-term disability coverage.

• Access to telemedicine services.

• Wellness programs.

• Flexible paid time off (PTO) policy.

• Paid volunteer days.

• Optional accident, hospitalization, and critical illness insurance plans.

• Pet insurance available.

• Annual bonus or incentive program.