Product Support Specialist

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Act as the main point of contact for clients.

• Manage phone calls and emails from customers across the United States and internationally, available 24/7.

• Deliver prompt and precise responses on subjects such as software clock building, configuring audio devices, network infrastructure, and SQL Server database reviews.

• Keep a record of customer interactions.

• Diagnose issues and assist customers in taking corrective actions.

• Troubleshoot software, hardware, network, and system problems.

• Create technical documentation to address software defects and implement enhancements.

• Enhance software system performance by identifying issues and suggesting modifications.

• Engage in educational opportunities and foster personal networks.

• Collaborate with other RCS departments to enhance product functionality.

⛳️ Requirements

• Experience with radio automation software.

• Strong customer service skills with a focus on teamwork.

• High attention to detail and ability to multitask in a dynamic environment.

• Solid foundational knowledge of networking technologies, Microsoft Windows, and broadcast systems.

• Proven experience in a Radio, IT, or Engineering setting.

• Familiarity with broadcast software like GSelector, Zetta, or NexGen is highly preferred.

• Previous customer service experience is essential.

• Ability to prioritize tasks effectively.

• Background in radio or television is advantageous.

• Strong troubleshooting and investigative abilities.

• Availability for alternate schedules may be necessary.

• Bilingual proficiency in English and Spanish is a plus.

🏝️ Benefits

• Employer-sponsored medical, dental, and vision coverage with multiple options available.

• Company-funded and supplemental life insurance (as per the collective bargaining agreement, if applicable).

• Paid vacation and sick leave.

• Paid company holidays.

• A Spirit Day to encourage and facilitate employee community volunteering.

• A 401K retirement plan.

• Employee Assistance Program (EAP) at no cost, offering services such as telephonic counseling, legal and financial consultations, emotional well-being support, and family caregiving assistance.

• A variety of additional voluntary programs, including spending accounts, student loan refinancing, accident insurance, and more!