Product Support Leader

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Lead a multidisciplinary team and supervise direct reports throughout the development and production launch of the enhanced T901 turbine engine for the U.S. Army.

• Align stakeholders with program milestones and ensure disciplined execution of project plans.

• Create and sustain the integrated product support plan for the T901 initiative.

• Oversee execution from qualification through to service entry and transition to sustainment readiness.

• Coordinate support activities across various domains including Support Equipment, Repair Engineering, Technical Publications, Reliability, Maintainability, Human Factors Engineering, Provisioning, Customer Training, and Maintenance Data Systems.

• Develop cost and schedule estimates that support both internal and external Earned Value Management processes.

• Enhance visibility regarding risks, assumptions, and execution status.

• Manage product and service development initiatives from initial concept through to production introduction.

• Ensure that supportability is embedded in the design and is scalable.

• Influence product support strategy, resource allocation, and policy formulation.

• Recommend best practices to enhance products, processes, and services.

• Develop and execute the digital product support strategy for the T901 engine.

• Evaluate complex or incomplete information and formulate recommendations using various data sources.

• Create solutions for technical, scheduling, and customer-related challenges.

⛳️ Requirements

• Bachelor’s degree from an accredited university or college.

• A minimum of 5 years of experience in product support and/or product development.

• Excellent oral and written communication skills.

• Strong interpersonal and leadership capabilities.

• Proven ability to analyze and resolve issues.

• Demonstrated experience in leading programs or projects.

• Ability to document, plan, and carry out programs effectively.

• Established project management expertise.

• Must be legally authorized to work in the United States.

• Must be a U.S. Person or obtain authorization to access U.S. export-controlled information.

• Successful completion of a drug screen as required.

• May be subject to random and reasonable-suspicion drug and alcohol testing.

🏝️ Benefits

• Professional development opportunities.

• Positive work environment.

• Competitive salary and benefits.

• Relocation assistance available.

• Equal Opportunity Employer.

• Drug screening and testing as applicable.