Product Specialist – Load & Haul

This is a fully remote position, open to applicants in Australia.

📋 Description

• Offer on-site technical support to address issues.

• Foster robust customer relationships and enhance customer loyalty to the Sandvik brand.

• Travel throughout the Sandvik ANZ region to provide technical assistance to employees and clients.

• Conduct technical training for the service network on operation, maintenance, and troubleshooting methodologies.

• Assist end users, operators, and service staff with intricate technical challenges.

• Relay feedback to Technical Support Managers and Factory Product Engineering for improvements in equipment or operations.

• Aid in the precise collection of data for warranty claims and engineering enhancements.

• Collaborate with the Parts organization to review spare parts recommendations.

• Supply information that supports accurate Machine Life Operating Costs (MLOC).

• Investigate warranty claims in both proactive and reactive manners.

• Conduct around 70% of training in a classroom setting and 30% as one-on-one onsite operational training.

⛳️ Requirements

• Relevant Mechanical and/or Electrical Trade Certificate (or equivalent).

• At least seven years of post-trade experience within underground mining operations.

• Certificate IV in Training and Assessment.

• Advanced knowledge and practical experience with Sandvik equipment relevant to the department or division.

• Previous experience in a similar position is highly preferred.

• Confidence in delivering technical training to maintenance staff and equipment operators.

• Strong written and verbal communication skills.

• Excellent interpersonal skills.

• Proficiency with relevant computer systems.

• Ability to perform under pressure and respond swiftly to operational demands while adhering to time constraints.

• Adaptability and flexibility.

• Capacity to collaborate effectively as part of a diverse, integrated team.

• Right to reside and work in Australia.

• Successful completion of a pre-employment medical examination.

🏝️ Benefits

• A competitive remuneration package.

• Salary sacrifice options available.

• Recognition for Length of Service.

• Paid Parental Leave.

• Flexible working arrangements.

• Comprehensive Employee Assistance Program.

• Employee referral incentives.

• Performance-based bonus opportunities.

• Recognition and reward programs aligned with individual and business performance.

• WORK180-endorsed inclusive workplace policies and support for women.

• Health and Wellbeing Program.

• Equal Opportunity workplace.