Product Solutions Architect

This is a fully remote position, open to applicants in New York.

📋 Description

• Collaborate early in the pre-sales process on strategic and enterprise initiatives.

• Conduct technical discovery and qualification in conjunction with the Commercial team.

• Lead product-centric presentations as the primary technical representative.

• Partner with Solutions Design throughout proposals and take ownership of the technical narrative in RFPs and executive discussions.

• Manage and sustain standard, brand-specific, and strategically customized demo environments.

• Collaborate with Solutions Design on significant or customized proposals and work with Client Services on account roadmaps.

• Leverage AI tools to expedite the transition from discovery to prototype delivery.

• Convert client objectives into defined Ascend solutions and implementation roadmaps.

• Outline integrations, data flows, and architecture during client discussions.

• Determine what should be customized versus what should be built into the platform.

• Identify and evaluate new features and integrations based on client interactions.

• Create prototypes during discovery and develop scalable, maintainable deployments.

• Transform ambiguous requirements into technical specifications and functional software.

• Develop reusable assets and AI-enhanced workflows for consistent solution delivery.

• Act as a liaison among Commercial, clients, Product, and Engineering teams.

• Oversee technical solutions comprehensively.

• Incorporate client requirements into the product roadmap.

• Define the scope and hiring criteria for Forward Deployed Engineers, with the potential to lead the team.

⛳️ Requirements

• A minimum of 6 years in solutions architecture, sales engineering, solutions consulting, or forward-deployed engineering, preferably within SaaS or pharmaceutical technology.

• Ability to operate independently as the subject matter expert on the most challenging and strategic initiatives.

• Demonstrated success in leading technical discovery and executing custom demos in enterprise pre-sales cycles, with credibility among senior client stakeholders.

• Hands-on technical expertise: capable of assessing feasibility, prototyping, and building, not just specifying.

• Willingness to evolve into a leadership role while continuing to mentor individual contributors in a hands-on capacity.

• Strong proficiency in APIs, integrations, data flows, and platform configuration.

• A product-oriented mindset, discerning when a client requirement is a one-time customization versus a sustainable platform capability.

• AI-savvy in your approach: skilled in utilizing AI tools for prototyping, research, and delivery, with a nuanced understanding of where AI fits into client solutions.

• Exceptional communication skills across both technical and non-technical audiences, from engineers to client executives, and comfortable navigating ambiguity in a fast-paced growth environment.

• Experience in pharmaceutical commercial, market access, or HCP engagement is a significant advantage.

• Background in establishing a solutions or sales engineering function is also a strong plus.

🏝️ Benefits

• Comprehensive support and career development opportunities to enhance your skills, increase your expertise, and maximize your potential throughout your career journey.

• A diverse and inclusive community where team members are empowered to share ideas and take action.

• Comprehensive healthcare coverage (health, dental, vision).

• Life insurance.

• Unlimited paid time off (PTO).

• 401(k) matching.

• Medical, dental, and vision coverage for you and your dependents.

• On-demand healthcare concierge services.

• Pre-tax savings options through HSA, FSA, and DCFSA.

• Monthly employer contributions to HSA for those enrolled in a high-deductible plan.

• Fully paid short-term and long-term disability insurance.

• Life and Accidental Death & Dismemberment (AD&D) insurance.

• Flexible vacation policy.

• Paid parental leave following six months of employment.

• Option for remote work, with encouragement for in-person collaboration for employees located near an office.

• 401(k) with company matching.