Product Owner, Zendesk, Babelforce – Customer Service

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee and enhance low-code products, specifically focusing on Zendesk and Babelforce.

• Convert Customer Service processes into technical implementations and refine them.

• Advocate for new product features internally to boost user adoption.

• Collect and prioritize requirements from the Operations team.

• Manage IT interfaces and collaborate with external partners.

• Choose and execute AI components.

• Utilize prompting techniques to enhance system performance.

• Direct sub-projects and projects from market analysis to go-live.

• Develop technological solutions to facilitate the digital transformation of Customer Service.

⛳️ Requirements

• Multiple years of experience as a Product Owner, Business Owner, or in a similar position.

• Background in a rapidly evolving e-commerce setting, coupled with an agile and innovative work approach.

• A completed degree in Business Administration, Business Informatics, or a related area is advantageous.

• Extensive experience in configuring and managing Customer Service ticketing or telephony systems, such as Zendesk or Babelforce.

• Proven ability to independently oversee product enhancements or similar projects.

• Competence in coordinating external partners and stakeholders.

• Strong interest in low-code/no-code tools and AI solutions.

• Familiarity with contemporary prompting techniques.

• A robust sense of responsibility for ensuring seamless product operation and delivering outstanding customer experiences.

🏝️ Benefits

• Voluntary vacation and Christmas bonuses.

• Contributions towards retirement savings.

• 30% employee discount, extendable to partners, including dining and hairdressing services.

• Additional vacation days starting from the fifth year of employment.

• Subsidy for an Urban Sports membership.

• Training and leadership development programs.

• Workation of up to 30 calendar days per year in selected European countries.

• Additional vacation days available through salary conversion.

• Sabbatical option.

• Company Bike: lease the bicycle or e-bike of your choice.