Product Owner, Customer Experience

This is a fully remote position, open to applicants in Spain, +3 more countries.

📋 Description

• Take ownership of the entire customer journey, from registration to engaging conversations.

• Identify friction areas and opportunities for growth throughout the entire funnel.

• Utilize AI tools to analyze data, including querying BigQuery via MCP.

• Validate insights and transform them into evidence-based hypotheses.

• Compose succinct product briefs.

• Propel ideas through specifications, prototyping, and releases in collaboration with developers, analysts, and designers.

• Build and prioritize the backlog based on user and business value.

• Link initiatives to business outcomes, including revenue and net profit.

• Scale successful experiments across the product portfolio.

⛳️ Requirements

• Proven experience as a Product Owner, Product Manager, Project Manager, or Team Lead in B2C products.

• Experience in startup environments is preferred.

• A hands-on approach to analysis, writing briefs, and pushing ideas to fruition.

• Practical experience with AI tools for product analytics and documentation.

• Strong understanding of product metrics and funnel analytics.

• Solid grasp of unit economics.

• Demonstrated history of managing a business metric such as revenue, turnover, or net profit.

• Excellent prioritization skills with the ability to handle a wide scope of work.

• Tenacity and determination to achieve results in demanding situations.

• A technical background, such as a degree in a technical field or prior development experience, is highly advantageous.

🏝️ Benefits

• FULLY REMOTE opportunity for full-time work.

• 28 calendar days of vacation annually.

• 7 wellness days per year (time off).

• Bonuses up to $5000 for referring successful candidates for positions within the company.

• 50% reimbursement for professional training, international conferences, and meetings.

• Corporate discounts on English lessons.

• Health benefits included.

• For those not eligible for corporate medical insurance, the company compensates up to $1,000 gross annually for self-purchased health insurance or medical fees for you and your immediate family (spouse, children).

• A well-equipped workplace with necessary equipment in offices or co-working spaces.

• Reimbursement of workplace expenses up to $1000 gross every 3 years in alternative locations.

• An internal gamified gratitude system with bonuses that can be exchanged for merchandise, team-building activities, massage vouchers, etc.