Product Ops

This is a fully remote position, open to applicants in France.

📋 Description

• Transform billing challenges identified by customers and internal teams into clear problems, requirements, and priorities in collaboration with PMs and engineers.

• Oversee the implementation, validation, and rollout of agreed-upon billing initiatives.

• Assist in assessing changes in pricing and packaging, including plans, add-ons, credits, trials, and bundles.

• Integrate customer feedback, usage data, and financial scenarios to provide recommendations and evaluate results.

• Coordinate pricing rollouts encompassing product behavior, billing rules, customer communication, internal training, and operational workflows.

• Collaborate with Ops to ensure consistency in self-serve and sales-led journeys.

• Partner with Data and Finance teams on product and billing events, ARR reporting, and revenue recognition.

• Develop a standardized approach to internal product training.

• Structure demos, use cases, FAQs, and supporting materials in conjunction with Product Managers.

• Organize training sessions in collaboration with enablement and product marketing stakeholders.

• Identify knowledge gaps and enhance training materials and sessions.

• Create actionable monetization project plans with stakeholders, milestones, dependencies, and success criteria.

• Leverage AI and automation to synthesize feedback, maintain knowledge, and streamline recurring workflows.

• Establish baseline metrics, deliver an initial training cycle, and lead an initial pricing or billing initiative.

⛳️ Requirements

• Proven experience in delivering cross-functional projects within a B2B SaaS environment, whether in Product Operations, Product Management, Business Operations, or a similar role.

• Exceptional problem-solving abilities.

• Demonstrated success in executing tasks across teams, including clarifying ownership, managing dependencies, raising blockers promptly, and ensuring follow-through.

• Strong numerical and spreadsheet proficiency.

• Capability to analyze a funnel, model a pricing scenario, and question inconsistent data.

• Sufficient technical fluency to discuss product behavior, billing logic, and edge cases with engineers; coding skills are not necessary.

• Excellent written and verbal communication skills.

• Attributes of ownership, curiosity, and practicality.

• Proficiency in English and French.

• Nice to have: experience with SaaS pricing, packaging, subscriptions, or billing systems.

• Nice to have: experience linking self-serve and sales-led commercial workflows.

• Nice to have: experience with internal enablement, SQL, or AI-driven automation.

🏝️ Benefits

• Collaborate closely with Product leadership and gain insights into how product, monetization, and operations integrate within a growing SaaS business.

• Take ownership of projects that yield visible outcomes for both customers and internal teams, focusing on monetization and product enablement.

• Work alongside experienced PMs and engineers while enjoying the autonomy to propose and implement improvements.

• Develop a versatile role as lemlist’s product and commercial models continue to evolve.