Product Operations Intern

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide assistance to clients through various communication channels.

• Aid in the daily operational processes that link Product, Finance, and Operations while adhering to SLA.

• Assist with data validation and reconciliation tasks to guarantee accuracy across systems.

• Work together with the Product and Engineering teams to pinpoint process enhancements and automation possibilities.

• Aid in the development and upkeep of dashboards and reports to monitor crucial business and operational metrics.

• Participate in the rollout of new product features from both operational and financial viewpoints.

• Engage in testing and validation of new tools or processes prior to deployment.

• Help identify inefficiencies and suggest data-driven solutions to optimize internal operations.

• Support the formulation and maintenance of standard operating procedures (SOPs) to ensure they are comprehensive, current, and easily accessible.

• Review existing internal documentation (runbooks, process guides, operational wikis) to uncover gaps, inconsistencies, or outdated materials.

• Monitor the status of documentation across teams using a documentation registry or tracker, flagging items that require review.

• Adhere to and enforce documentation standards — including structure, naming conventions, and version control — across operational assets.

• Coordinate regular documentation reviews with process owners to confirm accuracy following product changes or operational updates.

• Assist in audit and compliance readiness by ensuring that key processes are thoroughly documented and evidence is readily accessible.

• Report to the Product Operations Manager and engage with various stakeholders across different countries.

⛳️ Requirements

• Currently enrolled in a Bachelor’s Degree program in Accounting, Finance, Business Administration, Economics, or a related field.

• 6 months to 1 year of relevant experience in a similar position at a tech, fintech, or financial institution.

• Intermediate proficiency in Excel, including experience with formulas, pivot tables, and data analysis.

• Strong analytical and problem-solving capabilities.

• Basic knowledge of accounting principles, financial operations, and data management.

• Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced setting.

• Curious and proactive — you enjoy learning about new tools, understanding their functionality, and enhancing them.

• Team-oriented with excellent communication skills and a collaborative approach.

• Enthusiastic about R2’s mission and motivated by the challenges present in a dynamic start-up environment.

• Strong analytical skills.

• Capable of organizing and prioritizing tasks.

• Willingness to acquire new skills.

• Attention to detail and precision — particularly in documentation and process tracking.

• Effective problem-solving abilities.

• Strong teamwork skills.

• Ability to meet deadlines.

• Commitment to confidentiality.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• Flexible working hours and remote work options.

• A collaborative and supportive work environment.