Product Manager, Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and prioritize a comprehensive product roadmap that encompasses patient-facing, provider-facing, partner-facing, and internal operations products.

• Create product requirements documents that include problem statements, user stories, acceptance criteria, success metrics, decisions, edge cases, and tradeoffs.

• Develop Neura’s product management system, which includes tools, processes, cadences, backlog grooming, sprint reviews, and asynchronous updates.

• Lead evaluations on build versus buy options, manage vendor discussions, oversee integration testing, and provide recommendations.

• Deliver products that enhance visit retention and follow-up rates, focusing on aspects such as booking, nudges, scheduling, and care-plan experiences.

• Enhance provider workflow efficiency through the implementation of note templates, handoffs, order management, and AI-assisted documentation.

• Educate support teams on product updates through knowledge checks and feedback sessions.

• Analyze NPS, CSAT, Google Reviews, and other satisfaction metrics to generate actionable product insights.

• Spearhead AI and automation initiatives that focus on workflow automation, clinical documentation, referral routing, and patient communication.

• Collaborate with engineering and operations teams to translate business needs into product solutions and enhance operational workflows.

• Establish a scheduling system, implement AI-assisted clinical documentation, automate orders and referrals, lay the analytics foundation, and improve onboarding processes within the first year.

⛳️ Requirements

• Minimum of 4 years of experience in product management.

• At least 2 years of experience at a high-growth startup, managing product and processes from start to finish.

• A portfolio showcasing detailed, clear, user-centered PRDs that are linked to measurable outcomes.

• Proven experience in shipping features that have had a measurable impact on user behavior, particularly in engagement, retention, or workflow efficiency.

• Practical experience with tools such as Linear, Jira, Notion, or similar, including setting up a project management system.

• Strong judgment in build-versus-buy decisions and vendor evaluation experience.

• Experience in healthtech, clinical operations, or a similarly regulated, high-stakes field is highly advantageous.

• Capability to extract actionable insights from NPS, CSAT, Google Reviews, and other customer satisfaction data.

• A genuine passion for AI in product development; experience with AI-powered features or automation, or in-depth knowledge of evaluating AI tools.

• Exceptional written communication and documentation abilities.

• Experience in training and/or supervising frontline support teams; capable of developing training materials, conducting knowledge checks, identifying improvements, and utilizing a CRM.

• Strong ability to collaborate across functions.

• Proactive approach and low ego.

🏝️ Benefits

• Competitive annual salary plus equity.

• Comprehensive benefits (details linked in the posting).