Product Operations Lead, Fleet Management

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Coordinate and assist with dealership and customer title and registration requests, including both initial and re-registration requests.

• Facilitate customer onboarding for designated product services, covering product setup and user training.

• Deliver monthly updates regarding assigned product features and functionalities.

• Identify opportunities to inform customers about additional Ford Pro products.

• Assist customers in maximizing the value of the products and services provided.

• Monitor fleet customer usage and conduct training on features that are underutilized.

• Provide management with insights into customer product usage, preferences, and requested functionalities.

• Escalate customer issues, track outstanding matters, and ensure resolution is achieved.

• Support sales initiatives for assigned products and services.

• Aid in the creation of sales and marketing materials for assigned products and services.

• Handle title and registration transactions as well as vehicle relocations.

• Ensure accurate billing for clients.

⛳️ Requirements

• High School Diploma or equivalent.

• 4–5+ years of experience in a fleet management company.

• 4–5+ years of experience in U.S. title and registration processes.

• Previous sales experience with dealers and/or commercial fleet customers.

• Strong interpersonal and communication skills.

• Ability to establish client relationships and collaborate effectively with sales team members.

• Capability to identify business needs and clearly convey them to product development teams.

• Comfortable working in a fast-paced, highly collaborative environment without predefined responsibilities.

• Self-motivated individual who can think creatively and devise solutions in dynamic or undefined areas.

• Ability to persuasively advocate for solutions that benefit both the customer and the business.

• Proficient in Microsoft Office, especially Microsoft Excel.

• Familiarity with project management software.

• Knowledge of Salesforce and Microsoft Dynamics CRM.

• Must be legally authorized to work in the United States.

• Visa sponsorship is not available.

🏝️ Benefits

• Immediate medical, dental, vision, and prescription drug coverage.

• Paid parental leave.

• Programs to support new parents during their transition.

• Subsidized backup childcare options.

• Family building benefits including reimbursement for adoption and surrogacy expenses.

• Coverage for fertility treatments.

• Employee vehicle discount program for employees and their family members.

• Management lease options.

• Tuition assistance for further education.

• Established and active employee resource groups.

• Paid time off for individual and team community service activities.

• Generous vacation policy.

• Sick/personal time off.

• Paid holidays, including time off between Christmas Eve and New Year’s Day.