Director, Consumer Digital Product Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and execute the operational model for Consumer Digital products, encompassing roles, decision-making authority, governance, and comprehensive workflows.

• Create and uphold tools, templates, playbooks, and standards for planning, prioritization, product delivery, assessment, and enhancements.

• Establish governance and operational forums to define ownership, expedite decision-making, identify risks, and bolster accountability.

• Oversee operational rhythm, portfolio transparency, communication strategies, and follow-up on key priorities and commitments.

• Manage team operations, including budget development and oversight, workforce coordination, recruiting and onboarding processes, and organization-wide communication efforts.

• Foster a culture of engagement, transparency, collaboration, recognition, and shared priorities within Consumer Digital.

• Lead and nurture the Consumer Digital program management team.

• Develop performance metrics and feedback mechanisms to evaluate the adoption and effectiveness of the operational model.

• Provide guidance to senior leaders on operational model decisions, organizational trade-offs, execution risks, and opportunities to enhance customer and business outcomes.

• Collaborate with product, technology, design, analytics, business, and executive leaders to enhance product delivery and organizational efficiency.

• Create frameworks for transformation, governance structures, performance metrics, communication strategies, reporting, and executive updates.

• Supervise resource planning, budget formulation, implementation of best practices, and sustainable transformation results.

⛳️ Requirements

• Bachelor’s degree.

• Over 8 years of experience in product operations, digital transformation, enterprise transformation, portfolio management, or a related field.

• Proven experience in designing and implementing operational models within a large, complex organization.

• Demonstrated ability to translate enterprise or business-unit strategy into scalable governance, planning and prioritization processes, decision-making forums, operational rhythms, tools, templates, and performance metrics utilized across multiple teams.

• Capability to lead executive discussions, facilitate cross-functional decision-making, articulate complex subjects clearly, manage competing priorities, and foster productive relationships across product, technology, design, analytics, and business teams.

• Proficiency in navigating uncertainty, making informed trade-offs, and driving change through collaboration and practical execution.

• Experience in people leadership, including establishing clear responsibilities, coaching performance, developing talent, and cultivating an inclusive, connected, high-performing team.

• A dedicated workspace at home free from interruptions to safeguard member PHI/HIPAA information.

• Home internet connection with a minimum of 25 Mbps download and 10 Mbps upload speeds.

• Preferred: background in healthcare, consumer digital, or another highly regulated and customer-focused industry.

• Preferred: familiarity with modern product management practices, portfolio management, agile delivery, design, analytics, and technology operational models.

• Preferred: experience advising Vice President-level or equivalent senior leadership.

• Preferred: experience in establishing enterprise-wide standards while allowing appropriate team flexibility.

• Preferred: experience in developing executive communications, performance reports, and decision-making materials.

• Preferred: advanced degree or relevant professional certification.

🏝️ Benefits

• Bonus incentive plan based on individual and/or company performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Wellness and smart healthcare decision support.

• Remote work arrangement.

• Occasional travel to Humana offices for training or meetings.