Customer Operations Product Management – MBA Opportunity

This is a fully remote position, open to applicants in United States.

📋 Description

• Conceptualize and implement digital-first experiences that are part of an integrated omnichannel ecosystem.

• Collaborate with product managers, customer service, IT, finance, and marketing teams to convert customer needs into initiatives that enhance customer success and operational efficiency.

• Identify opportunities and define success metrics for proposed concepts, partnering with technology teams for development.

• Prioritize initiatives and develop business cases to secure necessary funding.

• Oversee product roadmaps by maximizing both customer and business value.

• Articulate solutions and features through Epic- and Capability-level user stories for delivery teams.

• Formulate strategies and measure competitive performance across operations and/or markets.

• Assess the potential impact of changes and provide forecasts that influence the industry.

⛳️ Requirements

• MBA degree is required.

• Proven experience in digital product management, including web, virtual assistance, applications, social messaging, asynchronous/synchronous chat, or IVR.

• Skilled in translating business strategy and analysis into consumer-oriented digital products.

• Ability to prepare and present compelling business cases for new products and services.

• Demonstrated capability to lead, influence, and persuade others effectively.

• Strong interpersonal and communication skills, encompassing oral, written, and presentation abilities.

• Proven experience in financial analysis, competitive analysis, and predictive modeling.

• A successful track record of collaborating across functions to deliver large-scale initiatives.

• Solid technical background with knowledge of and/or experience in software development and web technologies.

• Capacity to thrive in a fast-paced, ambiguous, process-oriented environment while maintaining focus on customer experience and business outcomes.

• Demonstrated experience in managing the full product life cycle.

• Familiarity with customer journey mapping techniques.

• Proficient in Google Analytics, Jira Align, Scaled Agile Framework, Power BI, and Quantum Metric.

• Working knowledge of voice-of-the-customer survey applications, including Qualtrics and Medallia.

• Proficient in creating executive-level presentations using Microsoft PowerPoint.

• Full U.S. work authorization is required now and in the future.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Generous paid time off and holidays.

• Opportunities for professional development and career advancement.