Product Operations Lead

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Collaborate with leadership in Product Operations and teams in Product, Design, and Engineering to enhance operating models, drive transformation initiatives, and promote new working methods.

• Convert strategic objectives into actionable plans and oversee cross-functional initiatives from the planning phase to execution.

• Streamline and enhance product practices, tools, processes, and operating rhythms through thorough documentation, feedback collection, and measurement.

• Spearhead change and adoption initiatives by creating communications, training, enablement resources, and success metrics.

• Oversee initiatives among stakeholders, managing timelines, dependencies, risks, decisions, and necessary follow-up actions.

• Employ Lean, Agile, and DevOps principles to pinpoint areas for improvement and assist teams in working more efficiently.

• Create and implement enablement programs, which encompass onboarding, training, workshops, playbooks, templates, office hours, and communities of practice.

• Produce reporting, dashboards, and decision-ready materials that track objectives, progress, outcomes, dependencies, risks, and key business metrics.

• Facilitate continuous discovery, analytics, experimentation, and AI enablement by adopting approved practices, standards, tools, and governance requirements.

• Promote cross-functional collaboration by leading working sessions, clarifying roles, documenting decisions, and aiding implementation across product teams.

⛳️ Requirements

• Over 8 years of experience in Product Operations, Program Management, Product Management, Strategy & Operations, Business Operations, or a comparable field.

• Proven ability to lead intricate, cross-functional programs and initiatives while translating strategy into execution through planning, operational enhancements, and change adoption.

• Familiarity with contemporary product practices, including discovery, experimentation, product analytics, Agile, and Lean methodologies.

• Experience with portfolio management, prioritization, dependency management, product management tools, and product operating rhythms.

• Background in enabling AI-supported workflows and responsible AI adoption.

• Exceptional communication, facilitation, executive storytelling, and stakeholder influence abilities, including the capacity to drive results without formal authority.

• Analytical mindset capable of utilizing data and insights to guide decisions, evaluate outcomes, and foster continuous improvement.

• Preferred: Experience in a Big 4 consulting environment.

• Preferred: Experience in facilitating PI Planning, quarterly planning, portfolio reviews, or other multi-team planning processes.

• Preferred: Background in developing enablement programs, training, coaching, or communities of practice.

• Preferred: Experience with product analytics, experimentation, and dashboards.

• Preferred: Experience working in a large, matrixed, enterprise environment.

🏝️ Benefits

• Competitive salary.

• Medical and prescription drug coverage for employees and eligible dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Preparation benefit.

• Opportunities for continuous learning.

• Support for life both in and out of the workplace.

• Incentive compensation or short-term incentive plans may provide additional earnings.