Product Marketing Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop marketing strategies and provide AI agents with customer interviews, data sources, messaging, and objectives

• Evaluate and authorize case studies, one-pagers, competitive analyses, release notes, and enablement materials

• Validate claims against sources and ensure consistency with company messaging

• Optimize AI agents by enhancing instructions, examples, source data, and quality assurance processes

• Manage customer lifecycle communications, comprising emails, feature announcements, newsletters, release notes, webinars, and promotional activities

• Assess communication effectiveness through feature activation and deliver release notes within a 48-hour timeframe

• Collect and disseminate voice-of-customer and market insights with product teams, sales, customer success, and executives

• Oversee case study production from customer interviews to publication across web, PDF, sales, and social media formats

• Supply sales, customer success, and partners with timely competitive and product intelligence

• Create content highlighting customer wins and product launches for internal, partner, and social media channels

• Write and publish SEO and AEO comparison and alternative content

• Maintain a public help center that is AEO-ready, featuring up-to-date, direct answers and relevant video content

• Collaborate with sales, customer success, product, design, and partnerships while reporting to the VP of Marketing and Partnerships

• Produce high-quality content at scale to enhance feature adoption, audience engagement, and AI-search visibility

⛳️ Requirements

• Over 5 years of experience in B2B SaaS

• 2–3 years in product marketing, content marketing, customer marketing, or a closely related position

• Strong editorial skills for factual accuracy, tone, and substantiated claims

• Hands-on daily experience with Claude Code, with projects that have been built or improved for use by others

• Experience in SEO or AEO content creation

• Background in conducting customer interviews and uncovering the underlying story

• Proven ability to work collaboratively with sales and customer success teams

• Experience managing a customer lifecycle email program or ongoing customer communications

• Ability to influence cross-functional teams and present to executives

• Methodical approach to quality using rubrics, checklists, and spot-checks

• Comfortable with video and multimedia formats

• Experience with LaunchNotes, Ortto, or similar tools is a plus

• Background in restaurant, retail, or hospitality technology is advantageous but not mandatory

🏝️ Benefits

• Equity for all employees

• Opportunity to work with AI-native technologies and develop AI agents, monitors, lookups, and triage tools

• Internal promotion opportunities

• Flexible remote work options within the United States

• Equal Employment Opportunity protections