Product Manager – Service Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the product vision, strategy, and roadmap for Service Information and Technical Publications solutions throughout the Windchill product development lifecycle.

• Collaborate with customers, partners, analysts, and field teams to gain insights into business challenges and market opportunities.

• Convert business requirements into epics, user stories, and prioritized product backlogs.

• Engage with R&D teams for technical discussions and guide the implementation approaches and backlog execution during product releases.

• Assess emerging technologies and pinpoint opportunities to utilize AI and automation.

• Partner with R&D and UX teams to design and deliver innovative, AI-driven solutions.

• Lead Agile planning, backlog management, prioritization, and story acceptance processes.

• Assist in product launches, sales enablement, and go-to-market initiatives.

• Work collaboratively across Product Management, R&D, Sales, Support, and Partners.

• Shape product strategy across a multifaceted software portfolio.

⛳️ Requirements

• Solid understanding of contemporary Product Management practices, with the ability to convert customer needs into successful enterprise solutions.

• Experience with Agile/Scrum methodologies, backlog management, and user story formulation.

• Strong awareness of Product Lifecycle Management, Manufacturing Engineering, Service Engineering, Service Lifecycle Management (SLM), and Technical Publications.

• Demonstrated implementation experience in service content workflows of enterprise software applications, including structured content, publishing, and content delivery.

• Familiarity with technical documentation standards: DITA 2.0, DITA-OTK, Industry 4.0, S1000D, iiRDS, and eIFUs.

• Knowledge of Azure, AWS, REST APIs, microservices, and modern SaaS architectures.

• Understanding of enterprise search, metadata, taxonomy, and information architecture.

• Strong enthusiasm for AI and emerging technologies.

• Knowledge of Generative AI, LLMs, RAG architectures, semantic search, vector databases, knowledge graphs, and AI assistants.

• Experience in identifying and delivering AI-enhanced customer solutions.

• Capability to translate AI advancements into product strategy and quantifiable business value.

• Awareness of AI applications for content creation, translation, knowledge management, and service operations.

• Bachelor's degree in Engineering, Computer Science, Information Systems, Technical Communication, or a related discipline.

• Over 10 years of experience in Product Management, Technical Product Management, Engineering, Solution Architecture, or related fields.

• Proven track record in delivering enterprise software products from inception through market adoption.

• Ability to collaborate effectively with highly technical teams and executive stakeholders.

• Candidates must be authorized to work in the United States without the need for current or future sponsorship from PTC.

🏝️ Benefits

• Eligibility for performance-based bonuses.

• Employee share purchase program (ESPP) offering discounted PTC stock.

• Potential eligibility for equity programs.

• Comprehensive medical, dental, and vision insurance.

• Paid time off and sick leave provisions.

• Tuition reimbursement opportunities.

• 401(k) contributions with employer matching.

• Flexible spending accounts available.

• Life insurance coverage.

• Disability insurance options.

• Generous commuter subsidy for employees assigned to the office.