Product Manager, Patient Onboarding – First Value

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the product outcomes, discovery insights, and opportunity prioritization within the Onboarding & First Value domain.

• Drive outcome-focused discovery efforts to enhance setup completion, success in the first session, user confidence, and early engagement.

• Establish the first significant value for new users’ CGM experiences.

• Collaborate with teams in Product, Design, Engineering, Medical Affairs, and Research.

• Leverage customer research, analytics, experimentation, and behavioral insights to inform prioritization.

• Design onboarding and educational experiences related to CGM concepts, expectations, objectives, and context.

• Boost user motivation and confidence by clarifying CGM insights and subsequent actions.

• Identify key information to capture early for relevant experiences, guidance, and insights.

• Share responsibility for product risks with teams across Product, Design, Engineering, Medical Affairs, Regulatory, Quality, and Human Factors.

• Convert ambiguity into clear problem statements, validated assumptions, and prioritized next steps.

• Establish success metrics and learning agendas for value, confidence, and engagement.

⛳️ Requirements

• Minimum of 5 years in product management or a closely related position.

• Generally requires a Bachelor’s degree along with 8–12 years of relevant experience.

• Experience with outcome-driven discovery focused on customer and business results.

• Proven track record in enhancing activation, onboarding, adoption, engagement, retention, or first-value experiences.

• Ability to comprehend customer motivations, objectives, behaviors, obstacles, and confidence gaps.

• Experience in simplifying complex information into clear, confidence-enhancing experiences.

• Background in designing products that foster confidence, habit formation, sustained engagement, or health/behavioral outcomes.

• Capacity to align customer needs, product opportunities, business outcomes, and evidence into a cohesive product strategy.

• Demonstrated success in cross-functional collaboration with engineering, design, medical, clinical, regulatory, legal, commercial, data science, research, quality, and human factors teams.

• Comfortable working in regulated environments that encompass safety, compliance, privacy, and quality.

• Experience applying customer research, analytics, experimentation, behavioral data, and qualitative insights.

• Preferred experience in consumer onboarding, activation funnels, mobile app engagement, first-use, or retention.

• Preferred background in personalized onboarding, goal-setting, education, habit formation, or behavior change.

• Preferred familiarity with digital health, chronic condition management, diabetes, CGM, health coaching, digital therapeutics, or patient-oriented medical device software.

• Preferred knowledge of healthcare, SaMD, HIPAA-compliant platforms, medical device software, or regulated technology.

• Preferred expertise in analytics, A/B testing, funnel analysis, cohort analysis, or behavioral metrics.

• Preferred experience in designing for diverse health literacy, technology confidence, motivation, or support needs.

• Preferred ability to define and measure first meaningful value.

• Preferred systems thinking for scalable onboarding, education, context capture, and personalization patterns.

• Preferred aptitude for communicating with senior leaders, commercial stakeholders, clinicians, regulatory partners, researchers, designers, and technical teams.

• Willingness to travel 5–15%.

🏝️ Benefits

• A comprehensive and robust benefits package.

• Opportunities for growth on a global scale.

• Access to career development through internal learning programs and/or eligible tuition reimbursement.

• Home office workplace flexibility.

• Potential for a flexible workplace option.

• Travel opportunities of 5–15%.