Product Manager – Loans

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of assigned lending products and initiatives from initial concept through to implementation and ongoing support.

• Collect, document, and prioritize business requirements for new features, enhancements, and strategic initiatives.

• Spot opportunities for product improvement and innovation through interactions with customers and internal stakeholders.

• Engage in product roadmap planning and prioritization activities.

• Assess customer feedback, market trends, and regulatory changes that could influence product direction.

• Act as a subject matter expert in loan operations, servicing, administration, and compliance.

• Collaborate with external partners, vendors, and financial institutions.

• Convert customer needs and business objectives into functional and technical requirements.

• Define MVPs, user stories, workflows, and acceptance criteria in collaboration with engineering teams.

• Take part in discussions about APIs, integration planning, and solution design.

• Weigh customer value, business impact, technical complexity, and resource constraints when making prioritization decisions.

• Provide assistance in troubleshooting, root-cause analysis, and issue resolution.

• Coordinate and actively participate in functional, integration, regression, and user acceptance testing.

• Create and maintain test plans, implementation documentation, and training materials.

• Aid in preparation for release readiness and successful product launches.

• Develop release notes, support materials, and customer communication strategies.

• Engage in communication with customers, executives, developers, support teams, and implementation staff.

• Facilitate discussions among both technical and non-technical audiences.

• Provide project updates, identify potential risks, and escalate issues as necessary.

• Foster alignment among multiple teams without direct authority.

• Participate in customer meetings, product demonstrations, training sessions, and industry events.

• Assist with conversion, implementation, and integration efforts associated with lending products.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Finance, Accounting, Computer Science, Information Systems, Business, or a related field, along with 2+ years of direct banking or fintech experience; or 6+ years of progressive experience in banking, financial services, or fintech.

• Proven expertise in loan operations, administration, servicing, or compliance.

• Solid banking experience in loan administration, loan operations, servicing, documentation, or compliance.

• Capability to oversee the technical aspects of a product lifecycle from conception to delivery.

• Skill in translating customer needs into actionable technical specifications.

• Familiarity with software development processes, product management methodologies, and MVP concepts.

• Exceptional written and verbal communication skills.

• Ability to convey complex concepts to both technical and non-technical audiences.

• Strong analytical thinking and problem-solving skills.

• Capacity to thrive in a fast-paced environment with competing priorities.

• Excellent organizational skills and meticulous attention to detail.

• Ability to cultivate productive relationships with both internal and external stakeholders.

• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

• SQL and Power BI proficiency is preferred.

• Experience with API integration is preferred.

• Familiarity with Jira, Azure DevOps, or similar project management tools is preferred.

• Experience in community banking, core banking, or fintech is preferred.

• Background in supporting commercial, consumer, mortgage, agricultural, or specialty lending products is preferred.

• Experience in gathering business requirements and collaborating directly with software development teams is preferred.

• Experience in loan conversions, integrations, or banking system implementations is preferred.

• Knowledge of regulatory and compliance considerations affecting lending operations is preferred.

• Candidates must reside and be authorized to work in the United States.

• Occasional travel to company offices, client sites, or events may be required.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• Paid time off

• Additional employee benefits

• Options for remote, hybrid, or on-site work

• Periodic travel to company offices, team meetings, training events, or customer locations