Product Manager – In-Person Giving

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take charge of Events & Commerce within the wider In-Person Giving product line.

• Transform customer research, market insights, and business context into a defined product thesis and a structured roadmap.

• Select a specific target segment and event scenario.

• Determine which capabilities should reside in shared foundations versus those specific to Events.

• Identify what to build, integrate, partner on, or exclude from the product offering.

• Lead exploratory discussions with nonprofit fundraising teams, event operators, finance teams, volunteers, attendees, donors, design partners, and internal GTM teams.

• Outline workflows that encompass the entire event lifecycle, including purchase, donation, check-in, fulfillment, reconciliation, reporting, and follow-up.

• Validate decisions through interviews, workflow observations, prototypes, and live product usage feedback.

• Manage the product from problem identification through to requirements, delivery, launch, and iteration.

• Draft requirements, acceptance criteria, edge cases, state transitions, and decision records.

• Make scope and trade-off decisions alongside Engineering, Design, Analytics, Research, QA, and GTM partners.

• Design with consideration for staff and volunteer operators, self-service flows, mobile devices, optional hardware, unreliable connectivity, high-volume situations, and operational recovery.

• Leverage existing payments, campaign, donor, reporting, CRM, and identity infrastructures.

• Launch through Early Access Programs (EAPs) with defined criteria, workflows, success metrics, readiness requirements, and areas excluded from scope.

• Assess event configuration, purchasing, check-in, donations, confirmations, and receipts.

• Collaborate with Product Marketing, Sales, Customer Success Management (CSM), Support, Finance, Legal, and Operations to ensure launch readiness.

• Relate product evidence to activation, adoption, event completion, Gross Payment Volume (GPV), expansion, pipeline, retention, and operational costs.

• Transform evidence into recommendations for iteration, expansion, strategic changes, partnerships, or discontinuation.

• Utilize AI for research synthesis, workflow analysis, prototyping, specification quality, data exploration, and operational automation.

⛳️ Requirements

• 4–7 years of experience in Product Management or Product Ownership within a software product company.

• Comprehensive ownership of a customer-facing product area in collaboration with Engineering and Design.

• Strong capacity for narrowing a broad problem space into a focused release while articulating trade-offs.

• Proven experience in translating customer insights and product data into actionable decisions.

• Excellent written communication skills, particularly in conveying requirements, edge cases, metrics, and decision records.

• Ability to manage transactional, multi-actor workflows that involve permissions, states, financial transactions, and data relationships.

• High level of ownership and independence in work.

• Proficient in written and spoken English.

• Strong plus: experience in ticketing, event technology, commerce, Point of Sale (POS), payments, marketplaces, registration, auctions, or other transaction-intensive products.

• Strong plus: familiarity with mobile applications, contactless payments, physical devices, or hardware-dependent workflows.

• Strong plus: background in B2B SaaS, fundraising, nonprofits, or complex operational customer environments.

• Strong plus: experience in launching a new product area through beta testing or Early Access Programs (EAP).

• Strong plus: knowledge of CRM integrations, financial reconciliation, reporting, transaction attribution, analytics, or SQL.

• Strong plus: practical experience using AI for research, prototyping, analysis, or product operations.

• Fluent in both Russian and English (C1+ proficiency).

🏝️ Benefits

• Private medical insurance for the employee and their family.

• 23 paid vacation days annually.

• 11 paid public holidays each year.

• 5 company-paid sick leave days.

• English language learning courses.

• Opportunities for relevant professional education.

• Access to a gym or swimming pool.

• Assistance with home office setup for furniture and other workspace necessities.

• Co-working space availability.

• Options for remote work.