Product Manager – In-Person Giving

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Take charge of Events & Commerce within the wider In-Person Giving product line.

• Transform customer insights, market data, and business context into a product thesis and structured roadmap.

• Select a specific target segment and event scenario.

• Determine which capabilities should be included in the shared In-Person Giving foundations versus an Events-specific model.

• Lead discovery sessions with nonprofit fundraising teams, event operators, finance departments, volunteers, attendees, donors, design partners, and internal GTM teams.

• Outline comprehensive event workflows that encompass purchasing, donations, check-in, fulfillment, reconciliation, reporting, and follow-up.

• Validate decisions through interviews, workflow observations, prototypes, and live product interactions.

• Manage product delivery from problem identification through requirements gathering, launch, and iterative processes.

• Draft requirements, acceptance criteria, edge cases, state transitions, and decision records.

• Make decisions regarding scope and trade-offs in collaboration with Engineering, Design, Analytics, Research, QA, and GTM partners.

• Design for mobile devices, optional hardware, unreliable connectivity, high-volume scenarios, and operational recovery.

• Leverage existing payments, campaign, donor, reporting, CRM, and identity infrastructures.

• Launch through Early Access Programs (EAPs) with established criteria, workflows, success metrics, and readiness standards.

• Assess activation, adoption, event completion, GPV, expansion, pipeline, retention, and operational costs.

• Collaborate with Product Marketing, Sales, CSM, Support, Finance, Legal, and Operations to ensure launch readiness.

• Utilize AI for research synthesis, workflow analysis, prototyping, specification quality, data exploration, and operational automation.

⛳️ Requirements

• 4–7 years of experience in Product Management or Product Ownership within a software product company.

• Comprehensive ownership of a customer-facing product area alongside Engineering and Design teams.

• Strong ability to distill a large problem space into a focused release and articulate trade-offs effectively.

• Proven experience in converting customer evidence and product data into informed decisions.

• Excellent written communication skills across requirements, edge cases, metrics, and decision records.

• Capability to navigate transactional, multi-actor workflows that involve permissions, states, financial aspects, and data relationships.

• High level of ownership and independence.

• Proficient in both written and spoken English.

• Strong advantage: experience in ticketing, event technology, commerce, POS systems, payments, marketplaces, registration, auctions, or transaction-intensive products.

• Strong advantage: background in mobile applications, contactless payments, physical devices, or hardware-enabled workflows.

• Strong advantage: familiarity with B2B SaaS, fundraising, nonprofits, or complex operational customer environments.

• Strong advantage: experience in launching a new product area through beta testing or EAPs.

• Strong advantage: understanding of CRM integrations, financial reconciliation, reporting, transaction attribution, analytics, or SQL.

• Strong advantage: practical application of AI for research, prototyping, analysis, or product operations.

🏝️ Benefits

• Private medical insurance for employees and their families.

• 20 paid vacation days annually.

• 15 paid public holidays each year.

• 5 company-paid sick leave days.

• English language learning courses.

• Opportunities for relevant professional education.

• Access to a gym or swimming pool.

• Assistance with Home Office Setup for furniture and other workspace necessities.

• Co-working options available.

• Remote working opportunities offered.