Product Manager – In-Person Giving

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Transform customer insights, market data, and business context into a comprehensive Events & Commerce product strategy and organized roadmap.

• Select a specific target segment and event scenario.

• Determine which features should be included in the shared In-Person Giving foundation versus those specific to Events.

• Decide what Fundraise Up should develop, integrate, collaborate on, or omit.

• Keep track of assumptions, success metrics, scope, risks, and product decisions transparently.

• Collaborate with nonprofit fundraising teams, event organizers, finance departments, volunteers, attendees, donors, design partners, and internal GTM teams.

• Outline thorough workflows for before, during, and after events, covering purchase, donation, check-in, fulfillment, reconciliation, reporting, and follow-up.

• Validate choices via interviews, workflow observations, prototypes, and real product usage.

• Take ownership of the product from defining problems through to requirements, delivery, launch, and iterations.

• Draft requirements, acceptance criteria, edge cases, state transitions, and decision records.

• Make decisions regarding scope and trade-offs alongside Engineering, Design, Analytics, Research, QA, and GTM partners.

• Design for staff and volunteer operators, self-service processes, mobile devices, optional hardware, unreliable connectivity, high-volume situations, and operational recovery.

• Leverage existing payment, campaign, donor, reporting, CRM, and identity infrastructures.

• Identify dependencies, risks, and unresolved decisions early on.

• Launch through EAPs with defined entry criteria, target workflows, success metrics, readiness requirements, and areas excluded from the scope.

• Assess configuration, workflow execution, purchasing, check-in, donations, confirmations, and receipts.

• Collaborate with Product Marketing, Sales, CSM, Support, Finance, Legal, and Operations on positioning, commitments, enablement, and launch readiness.

• Link evidence to activation, adoption, event completion, GPV, expansion, pipeline, retention, and operational costs.

• Provide recommendations to iterate, expand, change direction, collaborate, or cease initiatives.

• Utilize AI for research synthesis, workflow analysis, prototyping, specification quality, data exploration, and operational automation.

• Quickly produce testable artifacts without outsourcing product judgment.

⛳️ Requirements

• 4–7 years of experience in Product Management or Product Ownership within a software product company.

• End-to-end ownership of a customer-facing product area, collaborating with Engineering and Design teams.

• Strong ability to distill a complex problem space into a targeted release while articulating trade-offs.

• Experience in transforming customer evidence and product data into actionable decisions.

• Excellent written communication skills for requirements, edge cases, metrics, and decision records.

• Capability to navigate transactional, multi-actor workflows involving permissions, states, financial transactions, and data relationships.

• High level of responsibility and independence.

• Proficient in both written and spoken English.

• Proficient in Russian and English (C1+).

• Familiarity with ticketing, event technology, commerce, POS systems, payments, marketplaces, registration, auctions, or other transaction-intensive products is a significant advantage.

• Experience with mobile applications, contactless payments, physical devices, or hardware-enabled workflows is a strong plus.

• Background in B2B SaaS, fundraising, nonprofits, or complex operational customer environments is a strong plus.

• Experience in launching a new product area through beta testing or EAP is a strong plus.

• Knowledge of CRM integrations, financial reconciliation, reporting, transaction attribution, analytics, or SQL is a strong plus.

• Practical experience using AI for research, prototyping, analysis, or product operations is a strong plus.

🏝️ Benefits

• 31 days of paid time off.

• 100% coverage for telemedicine services.

• Assistance with home office setup for furniture, office chair, desk, monitor, and other workspace essentials.

• English language courses.

• Opportunities for relevant professional development.

• Access to gym or swimming pool facilities.

• Co-working space.

• Flexibility to work remotely.