Product Manager – In-Person Giving

This is a fully remote position, open to applicants in Armenia.

📋 Description

• Take charge of Events & Commerce within the larger In-Person Giving product line.

• Transform customer research, market insights, and business context into a cohesive product thesis and structured roadmap.

• Select a specific target segment and event scenario for focus.

• Determine which capabilities should reside in shared foundations versus those unique to Events.

• Conduct customer discovery through interviews, workflow observations, prototypes, and hands-on product usage.

• Outline event workflows including purchase, donation, check-in, fulfillment, reconciliation, reporting, and follow-up processes.

• Manage product development from problem identification through requirements gathering, delivery, launch, and iterations.

• Draft requirements, acceptance criteria, edge cases, state transitions, and decision logs.

• Make scope and trade-off decisions in collaboration with Engineering, Design, Analytics, Research, QA, and GTM partners.

• Design solutions for mobile devices, optional hardware, unreliable connectivity, high-volume scenarios, and operational recovery.

• Leverage existing payment systems, campaign management, donor relations, reporting, CRM, and identity infrastructure.

• Initiate launches through Early Access Programs (EAPs) with established criteria, workflows, metrics, and readiness benchmarks.

• Collaborate with Product Marketing, Sales, Customer Success Management (CSM), Support, Finance, Legal, and Operations to ensure launch readiness.

• Assess activation, adoption, event completion, Gross Payment Volume (GPV), expansion, pipeline, retention, and operational costs.

• Utilize AI for research synthesis, workflow analysis, prototyping, specification quality, data exploration, and automation.

⛳️ Requirements

• 4–7 years of experience in Product Management or Product Ownership within a software product organization.

• Comprehensive ownership of a customer-facing product area alongside Engineering and Design teams.

• Excellent judgment in narrowing down extensive problem spaces to targeted releases while articulating trade-offs.

• Proven experience in converting customer feedback and product data into actionable decisions.

• Strong written communication skills for conveying requirements, edge cases, metrics, and decision logs clearly.

• Ability to navigate transactional, multi-actor workflows that involve permissions, states, financial transactions, and data relationships.

• High level of ownership and independence.

• Proficient in written and spoken English.

• Fluent in Russian and English (C1+ level).

🏝️ Benefits

• 31 days of paid time off.

• 100% coverage of telemedicine costs.

• Assistance for Home Office Setup including furniture and workspace items.

• Access to English language courses.

• Opportunities for relevant professional education.

• Gym or swimming pool membership.

• Co-working space availability.

• Flexibility for remote work.