Product Manager – Endpoint Management

This is a fully remote position, open to applicants in California, +17 more states.

📋 Description

• Assist in defining and advancing the vision for NinjaOne’s primary endpoint management features.

• Take ownership of and contribute to significant aspects of the core platform roadmap.

• Assess opportunities, establish priorities, and make trade-offs to enhance customer satisfaction and business value.

• Lead the product strategy for automations, policies, agent behavior, configuration models, and essential platform functionalities.

• Collaborate with engineering, design, support, and other stakeholders throughout the entire product lifecycle.

• Interact with customers, MSPs, and internal teams to grasp endpoint management use cases.

• Convert customer and market insights into product enhancements and new functionalities.

• Draft product requirements and outline workflows and edge scenarios.

• Ensure features are delivered to high standards and refine them based on feedback and usage analytics.

• Guarantee that platform capabilities function cohesively across NinjaOne and support other product domains.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.

• Over 5 years of experience in IT or technical positions, such as IT helpdesk, MSP, or internal IT.

• A minimum of 2 years of Product Management experience in an RMM/Endpoint Management capacity.

• Experience in system administration, including managing Windows, macOS, or Linux systems.

• Familiarity with endpoint management, device configuration, automation, or scripting.

• Background in MSP, internal IT, or infrastructure-centric roles.

• Comprehensive understanding of real-world endpoint management as practiced by IT teams.

• Comfortable collaborating closely with engineers and comprehending technical concepts without engaging in production code writing.

• Proven track record of guiding product features from conception to delivery and refining them based on customer input.

• Excellent written and verbal communication abilities.

• Skillful in data-informed decision-making, balancing customer requirements, product quality, and business objectives.

• Capacity to influence and align stakeholders without formal authority.

• Must be available to work Eastern Time zone hours with a mandatory start time of 8:00 AM ET.

• Must reside in the USA and be located in an eligible state.

• Visa sponsorship is not provided.

🏝️ Benefits

• Full-time hybrid remote work arrangement.

• Medical insurance coverage.

• Dental insurance benefits.

• Vision insurance options.

• 401(k) retirement plan.

• Life insurance coverage.

• Unlimited paid time off (PTO).

• Opportunities for professional growth and advancement.