Product Manager – Digital Brokerage Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and continually enhance Empower’s native digital brokerage experience.

• Take ownership of customer journeys and features related to account details, positions, securities research, trading, and order tracking.

• Discover opportunities to boost brokerage adoption, engagement, and customer value through behavior analysis and feedback.

• Advance brokerage capabilities for direct-to-consumer brokerage and Self-Directed Brokerage Accounts (SDBAs) within employer-sponsored retirement plans.

• Collaborate with design teams to streamline complex financial information and establish clear information architecture, navigation, interaction patterns, and visual presentation.

• Leverage customer research, usability testing, behavioral data, experimentation, competitive analysis, and market insights to recognize needs and opportunities.

• Convert customer, business, and technical requirements into product specifications and priorities.

• Play a role in the development of product strategy and roadmap.

• Integrate brokerage experiences with retirement, investing, financial planning, and other Empower offerings.

• Establish and monitor success metrics encompassing adoption, engagement, usability, satisfaction, and digital behavior.

• Utilize both quantitative and qualitative insights along with agile validation techniques to test hypotheses and guide decisions.

• Steer initiatives through the stages of discovery, requirements gathering, prioritization, development, compliance and legal review, launch, measurement, and post-launch optimization.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Over 3 years of product management or directly related digital product experience collaborating with engineering, design, research, and other cross-functional teams.

• Proven experience in building or supporting consumer-facing digital products, ideally within financial services, fintech, investing, retirement, or another complex digital product landscape.

• Strong product judgment with the ability to transform complex financial information, capabilities, and customer needs into straightforward, intuitive experiences.

• Experience in identifying opportunities to enhance adoption, usage, retention, or other indicators of customer value.

• Familiarity with defining product requirements and working alongside design on customer journeys, interaction design, information architecture, navigation, and information presentation.

• Strong analytical abilities and experience with both quantitative and qualitative data analysis.

• Excellent prioritization and stakeholder management skills, including the ability to navigate dependencies across multiple teams.

• Outstanding communication, storytelling, and organizational skills.

• Capability to independently drive product initiatives, collaborate effectively, and achieve results in a cross-functional setting.

• Candidates must be authorized to work for any employer in the U.S.; no employment visa sponsorship, including CPT/OPT.

• Experience in digital brokerage, investing, trading, or portfolio management is a plus.

• Familiarity with Self-Directed Brokerage Accounts (SDBAs), brokerage infrastructure, clearing or custody providers such as Pershing, regulated financial services, and full product lifecycle management is advantageous.

🏝️ Benefits

• Medical, dental, vision, and life insurance.

• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a wide investment lineup.

• Tuition reimbursement up to $5,250 per year.

• Business-casual environment that allows for wearing jeans.

• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year.

• Paid volunteer time — 16 hours per calendar year.

• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).

• Business Resource Groups (BRGs) accessible to all employees.

• Bonus program opportunities for non-sales positions.

• Reliable high-speed internet with a wired connection and a designated home workspace; necessary computer equipment will be provided.